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Why UX Design Shouldn’t Go on the Back Burner for B2B Companies

Webbiquity

To move customers from awareness to conversion, B2B business sites must be designed with a clear information architecture; provide compelling messaging and details about products and services; and establish the company’s credibility. Here’s how these companies can leverage UX design to gain a competitive advantage.

Design 269
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Order Fulfillment for Heavy Items: What You Should and Shouldn’t Do

Webbiquity

But if your product line includes physical goods, particularly “luggable” items, this information is crucial for your fulfillment team to know. Getting heavy-item order fulfillment right means following best practices and practical advice to keep your team and products safe at every step. Do: Give 3PLs a second thought.

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Managing Customer Relationships and Sales Orders Effectively

Valasys

Today’s fast-paced business world requires efficient management of customer relationships and sales orders to achieve sustainable success. Focusing on this aspect of their operations enables companies to not only satisfy their customers but also streamline processes, ultimately leading to higher profitability.

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The Best Order Confirmation Emails Have Arrived

Litmus

The availability of fast shipping and hyper-detailed order tracking has made us all a bit, well, impatient. Most companies don’t have the scale or infrastructure for next-day delivery, so customers are going to have to wait. Your order, shipping, and delivery confirmation emails are your customer’s peek behind the scenes.

Order 93
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2023 in review: 3 key trends to inform your 2024 marketing plan

Martech

If you’re a retailer, an ecommerce company, or anybody else who relies on Q4 to make big money, that distant rumbling is the Black Friday engine revving up to what will become a deafening roar. Some companies claiming to be AI-based were not. I also expect companies will apply this technology in reasonable ways. That’s exciting.

Planning 131
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The 3 biggest and costliest e-commerce order fulfillment mistakes

Biznology

In fact, there’s a generation of young shoppers right now who have a hard time believing that there existed a time (long, long ago when dinosaurs roamed the earth) when the only viable alternatives for most people to visiting a store was ordering via phone or via mail—not the electronic kind, but (horror!) Product information errors.

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How “Order on Behalf of” (OOBO) Can Grow Sales and Improve Customer Service

Salesforce Marketing Cloud

If a customer lacks internet access, or if they accidentally order the wrong item, this often prompts frustration, panic, and a call to customer support. What is “order on behalf of” (OOBO)? With OOBO, an agent can adjust the order and offer related products for the customer’s upcoming camping trip.

Order 97