Remove government

Chris Koch

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Why Can’t Companies Be More Like the Iroquois?

Chris Koch

Perhaps it has to do with the flexible style of governance that has been in place since the beginning. Each tribe has the freedom to govern itself, yet there is a Grand Council of 56 (that number has never changed) Hoyenah (chiefs) or Sachems that confers about issues that concern the league as a whole. Why Can’t Companies Do This?

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How customers will react to a crisis in your company and what to do about it

Chris Koch

Coca Cola’s disastrous introduction of New Coke nearly destroyed the company because it broke the promise of continuity and reliability that had been built up with customers over the course of decades. If the crisis radiates widely beyond the company and damages other companies, the impact on the brand may increase.

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How Do You Market Something That’s Worthless?

Chris Koch

And that will give us access to extraordinary amounts of valuable data that until recently were only available to governments and big companies, as well as apps that make analyzing and interpreting that data as easy for us as it is for them (okay, so it’s not so easy yet).

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Six ways that marketing needs to lead the organization in social media

Chris Koch

We’re seeing companies use social media to bring customers into the product and service development processes to collaborate on new ideas and improvements. We’re seeing companies use social media for customer support. Governance. Social media policies are the foundation of social media governance.

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Marketing’s golden opportunity in innovation

Chris Koch

Innovation is becoming more external to companies and more social. ITSMA’s social media research (free excerpt available) shows that marketing is responsible for monitoring social media and for training, governing, and supporting the organization in using social media. Even funding for innovation is becoming more external and social.

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How do you know when you’ve reached the next level in social media?

Chris Koch

The great thing about the experience was that this company is already doing social media. This company has established a highly visible presence in social media—indeed, it has won an award for it. We could all use some way to gauge our progress, especially in large, dispersed companies and marketing organizations.

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We’re missing the real social media revolution

Chris Koch

As Americans, we think back to the American Revolution as a constructive spark that led to a powerful nation instead of focusing on the decades of weak, chaotic, violent, and ineffective government that actually followed it—and that nearly collapsed many times. Today’s real media revolution is in its destructive and chaotic period.