Remove customer

The Point

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Forrester: B2B Companies Score Low in Marketing Best Practices

The Point

HJS: Your survey indicates that a clear majority of marketers are engaged across the lead lifecycle, including customer marketing. That immediately shifts the focus from “net new” customer acquisition to customer retention. Sellers have always calibrated their efforts to the customer. LDW: Stunning, right?

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Video Tech Company Leverages SEM to Drive Enterprise Leads

The Point

Started in 2008 as the world’s first open source video player, JW Player pioneered video on the Web and today has customers in 193 countries, ranging from Fortune 500 companies to individual bloggers. The company’s flagship product, JW Player, is live on more than 2 million sites with more than 1.3 billion unique monthly views.

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Why Marketing Automation Customers are Migrating Downstream

The Point

So, it may just be that Steve’s data is biased in favor of those companies who need a more full-featured solution. Why #MarketingAutomation Customers are Migrating Downstream via @spearmktg. Here are just a few thoughts: * Vendors need to focus as much on customer success as they do on new business. Customers need a plan.

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Report: What’s Working in Email Marketing

The Point

Few companies have 100% clean data or anywhere close to it, so any attempt at personalization is likely to be rife with errors. Having a customer or user or prospect follow you or your company on LinkedIn, for example, and the ongoing communication and brand awareness that permits, can be just as effective as opt-in email.

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10 Tough Questions to Evaluate Your Target Account List

The Point

Is the account in my Ideal Customer Profile (ICP) or is it just on my “wish list”? Independent of intent data, are there company or market events or trends that suggest a particular account deserves priority? Having case studies in place that prove success at other companies in the space is a huge advantage.

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Exegraphics – What They Are & How They’re Changing B2B Marketing

The Point

If you’re aiming at the wrong companies, not even the best content or creative will save you. Most marketers accept this axiom implicitly, and yet B2B companies routinely define their target audience with more attention to logos and aspiration than actual fit. Exegraphic data helps you understand how a company executes its mission.

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8 Surprising B2B Use Cases for Chatbots

The Point

It’s the rare organization that can dedicate valuable sales time to monitoring and responding to each and every trial customer, so chat is an ideal tool for responding to specific actions (or lack thereof) and engaging the user in conversation that, for example, points to other, related features that he/she might also find useful.