| | | Customer Experience Matrix | | Companies | 416 articles |
| Page 1 of 5 | Previous | Next | CUSTOMER EXPERIENCE MATRIX DECEMBER 20, 2012 Oracle Buys Eloqua: Winners and Losers for B2B Marketing Automation It suggests that neither Oracle nor Eloqua management felt the company was substantially undervalued. Indeed, the company says as much in its FAQ on the deal : “Oracle plans to integrate several of its key technology assets, such as Big Data and Business Intelligence, to deliver enhanced value to Eloqua’s products.” per share, which comes to $871 million. recently, so $23.50 | CUSTOMER EXPERIENCE MATRIX FEBRUARY 12, 2013 Why Is B2B Marketing Automation Growing So Slowly? The most notable is Eloqua, which as a public company has to report its results. companies with $5 million or more revenue.** Raab Associates' VEST report shows about 20,000 B2B marketing automation systems at those companies, yielding about 6% penetration. And, yes, survey respondents do tend to be concentrated among tech companies. million vs. 39.6 million). million. | | | | | | | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 9, 2009 Why Social Media Really Matters Search marketing reaches a new level of engagement because customers can interact directly with the company Web site. Summary: marketing has shifted steadily over time from passive to active consumer engagement. Social media is the latest stage in this evolution. Marketers need to master new skills at each stage; as they do, advertising budgets will shift to take advantage of the new medium's increased effectiveness. Of all that research I mentioned last week , two pairs of facts stood out. The other disparity was that search accounts for 5% of online time but 60% of online ad spending. | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 1, 2010 Hard Data to Justify Your Marketing Automation Investment These follow a standard format: use performance to classify companies as best-in-class (top 20%), average (mid 50%) and laggard (bottom 30%) companies, and then look at differences the business processes and technology. This makes sense if you want to profile top-performing companies, but it also means Aberdeen never directly compares results of companies that use a particular type of system to companies that don’t. First, they compare Best-in-Class to all other companies, rather than Average performers. Here's a bunch. Statistics include: • 16.5% | CUSTOMER EXPERIENCE MATRIX DECEMBER 13, 2011 Marketing Automation Skills are Scarce: Strategies to Close the Gap Although I’ve associated specific vendors with each strategy, the reality is that most companies apply a mix of several. The marketing automation industry continues to grow quickly, with many vendors announcing their client bases have more than doubled in 2011. For example, LoopFuse found that nearly twice as many used email and web landing pages as lead scoring. ease of use. automation. | | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 15, 2011 Marketers Do a Bad Job Selecting Marketing Automation Systems If you’re wondering how many companies actually commit those sins, the sad answer is: a lot. I presented my Seven Deadly Sins of Marketing Automation Software Selection during last week’s Webinar with Neolane. To replay the Webinar, click here.) Here are some statistics. About half of buyers consider only one system , I’m told by various vendors. Some may have known exactly what they needed in advance, but the great majority are just buying the first system that seems to do what they need. And it’s a safe bet they haven’t done a very detailed requirements analysis either. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 22, 2013 Selligent Brings a New B2C Marketing Automation Option to the U.S. Since then, the number of independent B2C marketing automation vendors has actually dwindled** as major and not-so-major products were purchased by larger companies to bundle into integrated suites or just use internally. Selligent isn''t brand new – the company was founded in 2000 and its marketing automation system dates back about six years – but the company says it was built from the ground up to manage real time interactions. Still, I’m excited as an entomologist with a new beetle to see another vendor in the space. deep dive left me seriously impressed. market. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media monitoring: watching social media for mentions of the company or other topics and responding when appropriate. Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. So marketing automation vendors are understandably eager to support it in their systems. Results are summarized in the table below. MORE >> -
CUSTOMER EXPERIENCE MATRIX | SUNDAY, FEBRUARY 5, 2012 Marketing Automation Vendors Added Webinars, Social Media, and Dynamic Content in 2011 Micro” vendors sell largely to businesses under $5 million in revenue; “core” vendors sell to B2B companies with $5 to $500 million in revenue, and “enterprise” vendors sell mostly to companies over $500 million revenue. As you might expect, products for larger companies have more features available. feature important to a large enterprise can make a system less suitable for a small company where the feature won’t be used but still adds cost and complexity. But that’s more important to industry insiders than the marketers who actually use these systems. MORE >> -
CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 19, 2011 Influitive Helps Marketers Build an Army of Advocates It applies game-based motivational methods to company advocates. The company plans additional API connections with Jive, ZenDesk , and other systems. He describes Influitive in a larger context of “social nurturing” by peers of a company’s prospects and “convergence of demand generation with customer marketing” since customers now provide the bulk of public information about a company. Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. See my December 8 post for details.) MORE >>
- Beyond Marketing Automation: Building a Complete Marketing Infrastructure CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 21, 2011
- HubSpot's Strategy for Winning the Marketing Automation Horserace CUSTOMER EXPERIENCE MATRIX | SUNDAY, OCTOBER 2, 2011
- Real Examples of Social Media ROI CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 19, 2010
- Raab VEST Report: Testing Features, Data Quality and Content Management Still Lag in Marketing Automation Products CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 7, 2012
- Genoo Adds SEO To Web Site Management and Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 10, 2012
- More Systems for Business-to-Consumer Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 4, 2011
- HiveFire Curata Cuts the Work in Content Aggregation CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 9, 2010
- QlikView 9.0 Reaches for Broader Business Intelligence Market CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 10, 2009
- Oracle Real-Time Decisions Empowers Business Users CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 26, 2011
- Infusionsoft: Impressive Marketing Power for a Very Low Price CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 12, 2009
- SQLStream Simplifies Event Stream Processing CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 29, 2009
- Neolane Offers a New Marketing Automation Option CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 18, 2007
- Low Cost Systems for Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009
- HubSpot Releases Social Inbox and Reveals So Much More CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 8, 2013
- Raab Report: B2B Marketing Automation Revenues to Hit $525 Million in 2012 CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 31, 2012
- Silverpop Announces Universal Behaviors to Provide Better Cross Channel Customer Experience CUSTOMER EXPERIENCE MATRIX | MONDAY, MAY 20, 2013
- Best Practices for Marketing Automation and Demand Generation Campaigns CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 17, 2009
- Pegasystems Buys Chordiant to Help Coordinate Customer Treatment Decisions CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 18, 2010
- Can CRM Add-Ons Replace Marketing Automation? CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 16, 2011
- Teradata Buys Aprimo for $525 Million: More Marketing Automation Consolidation To Come CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 22, 2010
- Microsoft Buys Marketing Automation Vendor MarketingPilot: Start of Something Big? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 17, 2012
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- B2B Marketing Automation Industry Size and Segments CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 12, 2011
- ExactTarget Acquires Pardot: Great Exit for Pardot, Questionable Future for ExactTarget CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 11, 2012
- What Really Creates Marketing Automation Success: Data from Gleanster CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 7, 2012
- Nimble Adds Social Data to CRM CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 25, 2012
- CRM Evolution Conference: Social CRM Takes Center Stage CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 8, 2011
- Marketo Raises Another $50 Million: Where Does the Money Go? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- Predictions for B2B Marketing in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, DECEMBER 12, 2010
- 3 Ways to Connect Marketing Activity to Revenue CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 25, 2012
- Alterian Alchemy Knits Together Marketing Components CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 23, 2010
- Adometry Combines Attribution with Optimization CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 11, 2013
- HubSpot Expands Its Services But Stays Focused on Small Business CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 2, 2010
- HubSpot Launches New Version to Deliver Better-Targeted Content CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 30, 2012
- Do Small Businesses Need Marketing Automation? CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 23, 2010
- Eloqua10 Offers a Much-Improved Interface and Revenue Reporting CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 16, 2010
- CMO Council: CMOs and CIOs Are Not Aligned CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 21, 2010
- QlikView's New Release Focuses on Enterprise Deployment CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 6, 2010
- How Big Is the B2B Marketing Automation Industry? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 5, 2011
- ExactTarget and Eloqua Stake Their Claim To Centralized Customer Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 29, 2011
- Four Must-Have Metrics for Marketing Measurement CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 30, 2010
- B2B Marketing University: For Now, Marketing Automation and CRM Are Still Separate CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 5, 2009
- Dell To Resell Pardot Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 27, 2012
- 3 Ways to Use Lead Scoring Within Your Marketing Automation Programs CUSTOMER EXPERIENCE MATRIX | SUNDAY, JULY 1, 2012
- CallidusCloud Buys LeadFormix Marketing Automation for $9 Million Cash CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 4, 2012
- LeadForce1 Adds Mind Reading to Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 18, 2010
- SDL Buys Marketing Automation Vendor Alterian for $107 Million CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 6, 2011
- The Pond Just Got More Crowded: Google, Salesforce.com and Sequoia Invest in HubSpot CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 8, 2011
- Marketing Automation Beer Goggles: What I Think I Learned at Dreamforce CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 21, 2012
- Show Me the Numbers: Hard Data on Internet Use and Media Spend CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009
- Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 8, 2010
- MakesBridge Offers Powerful Features to Small Business Marketers CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 26, 2011
- 2010 Will Bring New Features to Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 7, 2010
- Marketo Files for IPO: Will High Growth Outweigh High Losses? CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 2, 2013
- Lattice Engines Automates All Steps in Prospect Discovery CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013
- Are We Making Marketing Automation Harder Than Necessary? CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 4, 2011
- HubSpot Reports 82% Revenue Growth CUSTOMER EXPERIENCE MATRIX | FRIDAY, FEBRUARY 22, 2013
- Future of Marketing Automation: Grow or Die CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 18, 2012
- More on Marketo Financials: Despite Past Losses, Prospects Are Bright CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 19, 2010
- Three Ways to Dominate the Marketing Automation Industry CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 27, 2012
- Oracle Integrates On Demand Marketing with On Demand CRM CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 2, 2011
- Dueling Strategies: Adobe and Oracle Take Opposite Paths to Customer Experience Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 22, 2011
- IBM Buys Unica: Will Acquisitions Now Shift to B2B Marketing Automation? CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 13, 2010
- Raab Report: Financial Comparison of B2B Marketing Automation Vendors CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 2, 2012
- Another Estimate of B2B Marketing Automation Revenue CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 11, 2011
- Why Put Another $25 Million Into Marketo? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 17, 2010
- Ranking B2B Marketing Automation Vendors: Part 2 CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 28, 2010
- Spredfast Offers Systematic Management for Social Media Campaigns CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 14, 2009
- Social and Mobile Features Head the List of New Marketing Automation Capabilities CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 4, 2012
- Don't Fix Your Marketing Process CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 10, 2010
- Marketing Automation Vendor Consolidation: Lessons from History CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 22, 2010
- Dreamforce 2011: Salesforce.com Will Leave Marketing Automation Alone. But Revenue Performance Management Might Be Another Story. CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 2, 2011
- Genius.com Offers Free Edition: How Much Does It Lower True Cost of Entry? CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 12, 2010
- Pirates, Train Wrecks, and Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 20, 2011
- Tableau Software Adds In-Memory Database Engine CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 7, 2010
- Raab Report: B2B Marketing Automation Industry Is Getting More, Not Less, Fragmented CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 1, 2012
- And Our Forecast of B2B Marketing Automation Revenue for 2013 is. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2013
- Salesforce.com and Oracle Buy Social Marketing Systems: Not the End of Marketing As We Know It CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 5, 2012
- RedPoint Offers Broad, Deep B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 3, 2013
- Pardot Stays Focused on Small and Mid-Size Clients CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 13, 2011
- LeadLife Bundles Services with Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 7, 2011
- Matching Social Media to Your Needs and Resources CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 12, 2010
- Marketo Spark Targets Small Business Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 11, 2011
- Ranking B2B Marketing Automation Vendors: How I Built My Scores (part 1) CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 27, 2010
- Alterian Pushes Into Social Media Management with Techrigy Acquisition CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- Ranking B2B Marketing Automation Vendors: Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 29, 2010
- OneSource Survey: Salespeople Accept Value of Leads from Marketing CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 20, 2010
- SiteCore Migrates from Web Content Management to Cross-Channel Customer Engagement CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 13, 2012
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