Paul Gillin

article thumbnail

The Power of B2B Communities

Paul Gillin

Here are the first 1,100 words of the chapter on B2B social communities from my forthcoming book, co-authored with Eric Schwartzman, entitled Social Marketing to the Business Customer. Does it set the stage for a deeper discussion of social communities? Spiceworks does a very good job of managing B2B communities.

article thumbnail

Recent Posts: Expanding Social Authority and Enlivening Boring Predictions

Paul Gillin

It’s paying off so well that the company can afford to increase its focus on lead quality because it has more than enough leads in the hopper. FIR B2B #19: Doubts about Social Media’s Lead Gen Potential. Two new surveys cast doubt on the value of social media as a lead generation vehicle.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Facebook, LinkedIn and Twitter in Plain English

Paul Gillin

Profiles are online identities that define members’ backgrounds and interests and reflect their activities and contributions to the community. The more active members are in the community, the greater their influence and the richer the interactions with other members. Marketers can think of these communications as a Web 2.0

Twitter 50
article thumbnail

IBM’s Beck: Social Business is About Enablement, Not Control

Paul Gillin

IBM has been a leading adopter of social business principles, which Beck defined as “the application of social tools and culture to business processes and outcomes. By stressing the role of sales as problem-solver – and by involving the community of customers in solving each other’s problems – support frustration is reduced.

article thumbnail

What Social Media Marketers Should and Shouldn’t Do

Paul Gillin

Don’t lead with a sales pitch. Speak in the language of the community. Indium’s sales leads grew 600% in the year after the program was launched. You need a way to determine how your activity and social channels is translating into business results. Be helpful and sales will come.

article thumbnail

Social Marketing Hangover

Paul Gillin

There’s a period of exuberance, followed by the cold reality that the new tool won’t shorten the work week or lead to permanent weight loss. Traditional marketing is campaign-oriented: Put a message in the field and then sort through the surge of leads and responses that come in. It takes patience to get there.

article thumbnail

Great Events This Week

Paul Gillin

New England’s high-tech community is a perpetual also-ran to Silicon Valley despite our concentration of great educational institutions and a record of IT innovation that stretches back to Jay Forrester. Here’s a list of past winners.