Remove network

Biznology

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Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

Have a go-to style guideline for all employees so they can be certain they’re representing your company or organization in the way you’d like to be seen. If you have a preferred font, color, and even certain personality traits you’d like associated with your brand, include them in your guidelines. Give back to your community.

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Are You Ready for Social + Mobile + Big Data + Cloud?

Biznology

It is not hard to imagine that the leadership of an organization might be concerned about creating an employee community or a customer forum if they do not understand that these communities usually self regulate. They realize that change is afoot, but are not sure what to do.

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10 lessons on Walmart’s social media strategy

Biznology

ESTABLISH GUIDELINES: There are guidelines on engagement, location-based promotions for associates and “Walmart Moms” who post or publish. HAVE A PURPOSE FOR EACH SOCIAL NETWORK: Walmart’s role for Twitter is to ask very basic questions of its users: “What’s happening?” They’ve always been real moms who are bloggers.

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When Does a Personal Social Media Post Become the Company’s Business? Adventures in the World of Social Media, Corporate Reputation & Blowback

Biznology

Make sure that the guidelines you write not only sound good but are practical and clear enough to be understood and enforced consistently and fairly. Communicate fully and constantly about your social media policies.

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How to achieve 1 billion impressions

Biznology

Use community insights to inform strategy. Use conversations taking place in your community to shape upcoming content, and make your messaging as timely as possible. It is important to use real-time feedback and community management to monitor the conversations surrounding the brand and content. Three keys to being data-driven.