The demand to build online communities has been accelerated by the fashion of social media. However, online community building requires skill -a cultivated skill - in order to create a productive and safe environment for information exchange. Online communities can be of great value to organizations seeking to foster relationship building, increase customer intimacy, and to better understand the needs of their members (and therefore have the ability to translate those needs into service offerings or products). Maybe there is a new hot issue brewing within an industry.

Online Communities Build, manage and measure your community successfully. Clearstep is a gathering place for Online Community and Internal Collaboration practitioners to interact, share best practices, and gain access to a much wider range of perspectives on common community and collaboration issues. As Director of Social Enterprise Evangelism, Gia is on the front lines of social networking and collaboration. Please check out the communities and join the conversations. Re: Key Tools for social network productivity. Community Guidelines.