Don’t Buy Your Programmatic Audience, Build It
Convince & Convert
JANUARY 3, 2014
In its place, the good folks at both McKinsey & Company, Forrester Research, and Scott Brinker at ChiefMarkeTec have proposed maps of the customer journey that reflect the actual complexity of buying behavior. But, in reality, the customer journey is more like a complex plumbing system with elbows bumping every which way.
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