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Paul Gillin

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Attack of the Customers Press Release

Paul Gillin

Using dozens of case studies from consumer and B2B brands, the book classifies attackers into four categories – Casual Complainers, Extortionists, Committed Crusaders and Indignant Influencers – and provides coping strategies for dealing with each. Contact information: Paul Gillin. 508-656-0734. paul@gillin.com. Greg Gianforte.

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Seven Questions to Ask About Your Website

Paul Gillin

But 65% of people are classified as visual learners. These can be in the form of newsletter sign-ups, white paper downloads, requests for more information or invitations to view a webcast. Are you using all the available tools? Many business websites are heavy on text, which may have been all that was available when the site was built.

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Five Tips to Make Your Writing Sparkle

Paul Gillin

They’re the little nuggets of information that delight and reward readers for staying with us. See how many words you can remove without diluting the meaning. You’ll be surprised. Surprise Your Reader. Writing coach Don Fry (right) calls these “gold coins.&# Or they may just make us laugh.

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How to Calculate Social Marketing ROI

Paul Gillin

Good ROI analysis almost always requires accurate historical information, which few companies have, in our experience. Without unique URLs, visits are simply classified as “direct traffic,” meaning that the source could be a forwarded e-mail, bookmark or an address typed into the browser. History and Correlation.

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