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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Customer Churn Rate: Churn rate measures the percentage of customers who stop using a product or service over a given period. Tracking churn rate with a CJO tool helps identify potential pain points or issues in the customer journey that may lead to customer attrition.

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10 Marketing Automation Mistakes You Might Be Making (And How to Avoid Them)

BenchmarkONE

Together, these technologies are increasingly being applied to the burgeoning discipline of sales and marketing automation. If you’re a marketer, you’ll probably be aware that there are a number of powerful tools and platforms offering marketing automation solutions. Generating Low-Quality Leads.

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Qualified Leads vs. Unqualified Leads

Sharpspring

Even with the help of the latest advancements in marketing automation technology, lead generation can still seem fruitless if your leads aren’t actually converting. An important step before chasing down a lead is to effectively differentiate between qualified leads vs. unqualified leads.

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Customer Churn: What is it and How Can You Avoid It?

BenchmarkONE

No matter how you look at it, if you want to grow your business, the number of new customers you bring on each month needs to exceed your churn rate. What is Customer Churn Rate? Customer churn rate is the percentage of customers lost during a certain period. The lower your customer churn rate, the better.

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How to Use CRM and Marketing Automation to Connect With Customers In 2021

GreenRope

How to Use CRM and Marketing Automation to Connect With Customers In 2021. As a marketer, your job is to keep customer numbers healthy and create a lasting impression of your company. CRMs and Marketing Automation is a perfect match and the secret formula behind most successful marketing initiatives.

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Tackling Bad Data: How Poor Data Quality Impacts Your B2B Bottom Line

Zoominfo

For B2B companies, bad data and data decay weaken CRM and sales and marketing automation tools. In turn, sales and marketing efforts — from prospecting to running email campaigns — are less effective. Unfortunately, lost deals and customer churn are side effects of low-quality data. How Does Dirty Data Affect Sales?

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Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

Increased Lifetime Value (LTV): Retained customers are more likely to make repeat purchases, spend more per transaction, and become brand advocates, ultimately leading to a higher LTV. Instead, marketing can leverage customer data to segment audiences based on demographics, purchase history, and behavior.