article thumbnail

10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

There are also a variety of other leading indicators from social media that you can track on Facebook, Twitter, TikTok, Instagram, LinkedIn, and other sites. You will always need to generate new customers to grow your business, and the cost is often significant. Churn Rate. Customer Acquisition Costs.

article thumbnail

Five Ways to Reduce Your Customer Churn Rate

Webbiquity

Given that it can cost five times more to attract a new customer than to retain an existing one , almost every business can improve profitability by keeping its customer churn rate (the percentage of people who stop doing business with you, for one reason or another) low. Ask your customers for feedback (and act on it).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Driving Success Through Metrics

SmartBug Media

To sustain a customer success strategy, companies must measure self-reported customer data against customer acquisition, upsell, and churn rates to determine where and when to allocate resources. Expansion revenue: Track the revenue generated from upselling to existing customers across products, features, and services.

article thumbnail

Customer retention strategies and best practices

Sana Commerce

According to research done by Accenture Interactive , “Members of retailers’ customer loyalty programs generate between 12 % and 18 % more revenue for retailers than do customers who are not members of the loyalty programs.” An effective way to engage them is through social media platforms, such as Facebook and LinkedIn. Churn rate.

article thumbnail

AARRR: What Are Pirate Metrics, and Why Are They Vital To Growth Marketing?

Referral Rock

So to keep it simple, think of acquisition as all your lead generation strategies. Trust me, Facebook or Instagram isn’t always the answer. By identifying, tracking, and analyzing each step of your funnel, you can find areas to improve your lead generation and round out your marketing strategy. What to optimize.

article thumbnail

10 Crucial B2B KPIs for B2B E-commerce Marketplace

Valasys

Implementing the ‘Live Chat’ functionality to Generate Leads. 8) Churn Rate. This one is next up amongst the important KPIs for B2B e-commerce marketplace as it measures the rate at which customers stop doing business with an entity. Churn rate measures the turnover of the customers.

article thumbnail

Everything You Need to Know About Growth Marketing—2024

Huptech Web

Rеvеnuе This phasе involvеs converting engaged/retained usеrs into paying customers through various monеtization stratеgiеs likе subscriptions, in-app purchasеs, or direct sales to maximize thе rеvеnuе generated from each user in a manner that feels fair and beneficial to them.