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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

These include for Salesforce some new Web page designer tools to optimize commerce conversions and reduce returns, as well as new product catalog, referral and loyalty management tools. The tool uses generative AI-powered natural language prompts to design, build, and customize ecommerce sites and pages more quickly.

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How to Use AI to Build a Better Shopping Experience

Salesforce Marketing Cloud

Use it to determine how effective your marketing strategy is and ask it for guidance on messaging, send times, channels, and promotional offers to help reach business goals. Service plays a significant role in building shopper loyalty – 48% of customers say they’ve switched brands for better customer service.

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Beyond the Media Meltdown: Navigating a Brand-Driven Media Future

Content Standard

But here’s the catch: earning that loyalty is harder than ever. While media has been increasingly obliged to pander to advertisers and gate information, modern marketing channels thrive on content diversity and creative activations. Patagonia has earned customer loyalty because they don’t just talk about their gear.

Media 97
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Millennials vs. Gen Z: How Are They Different?

Salesforce Marketing Cloud

48% of Millennials visit stores to get merchandise immediately compared to 39% of Gen Z. According to Salesforce’s Connected Shopper report, 48% of Millennials said that one of their primary reasons to visit a store is to get merchandise immediately rather than wait for delivery, as compared to 39% of Gen Z.

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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. This contributes to increased customer loyalty and better retention. Social media tools : HubSpot and Hootsuite help you easily monitor customer feedback across a range of online channels.

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The latest marketplace updates you should know

ClickZ

Target promotes Lisa Roath to Executive Vice President and Chief Marketing Officer Lisa Roath previously served as Senior Vice President of food and beverage merchandising. Additionally, explore incorporating emerging brands into your product assortments to appeal to diverse customer segments and foster loyalty.

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Everything You Need to Know About Digital Engagement

Salesforce Marketing Cloud

Digital engagement is how your company interacts with potential and current customers across digital channels. Through content marketing, brands can offer educational information through blog posts, webinars , videos, reports, and e-books to keep customers engaged in different campaigns across various digital channels.