channel Loyalty Related Topics 
Cintell
MARCH 31, 2020
This also implies high customer retention and loyalty. According to this report , a mere 5% increase in customer retention can actually lead to a profit of around 25%, thereby highlighting the importance of customer loyalty. Do not block channels of communication. Why Customer Experience Matters? Source: [link].
Cintell
JULY 15, 2020
Today a reported 89% of companies compete for buyer loyalty based solely on their customer support and service, with the same percentage of clients switching to new brands after one poor service experience. The struggles that businesses with low-quality customer support face boil down to one singular issue: ineffective communication.
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