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Buzz Marketing for Technology

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5 Ways CMOs Can Master Their Online Customer Experience

Buzz Marketing for Technology

Brands that get this approach see it pay off with greater respect, trust, loyalty and, of course, revenue. So to help CMOs master their online customer experience, I have outlined five surefire rules they should follow to get customers to respect, trust and spend more dollars more often with them across multiple channels.

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3 Ways Mobile Insights Are Informing Online and Offline Marketing

Buzz Marketing for Technology

Which means, as a sales channel, it will either supplement or replace other marketing platforms—namely, brick-and-mortar store locations, online stores like Amazon and eBay , and/or standalone ecommerce sites. Marketers must accept mobile for what it is: one of many channels to the overall marketplace. Personalize all access points.

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Personalizing With Purpose

Buzz Marketing for Technology

During the last economic downturn, the Web was the only sales channel that grew, while brick-and-mortar businesses contracted significantly. Going for Cross Channel Optimization. However, the website is just one of several channels—and consumers don’t think in channels, they think in brands.

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Can CMOs Master The Customer Experience For Hispanic Shoppers?

Buzz Marketing for Technology

online content, messaging, images, offers) in the right way on the right channels at the right times and places? The failure to listen can have the most negative consequences on brand engagement, loyalty and most important, online and mobile sales. Think in experiences, not channels.

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6 Tips for Turning Big Data into Great Customer Experiences

Buzz Marketing for Technology

Create separate initiatives or projects for each of your business goals, such as acquiring new customers, boosting conversion rates, improving customer loyalty or increasing lifetime customer value. Channel/device. Don’t do that.). 2) Align big data goals with your individual business goals. 3) Sell the concept internally. Form inputs.

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It’s Time For CMOs To Tap Into The Power Of Personalization

Buzz Marketing for Technology

Some place the highest premium on loyalty and trust in a brand or product. According to Forrester’s 2012 North American Brand Performance Study, being indispensable commands greater preference, and that means a higher likelihood that customers are going to keep spending their hard-earned dollars with your brand across multiple channels.

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Four Ways to Evolve Your Online Conversions

Buzz Marketing for Technology

With new ways of selling, new channels for promoting a brand and new ways of engaging customers, we’re constantly evolving to stay ahead of the game. Posted in Conversion Conversion Optimization. When you think about it, the Darwinian idea of evolution is not a far cry from the way we as marketers adapt and change to new technology.