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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process.

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Right On Interactive's 5Buckets Simplifies Multi-Channel Messaging

Customer Experience Matrix

Summary: Right On Interactive's 5Buckets connects lists from external customer management systems with many types of output vendors (email, print, fax, text message, automated voice). Instead, it has focused on making it simple to send messages in any channel. Now is a good time to remedy that.

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Beyond multichannel and omnichannel: Understanding the optichannel approach

Martech

Multichannel means the company interacts with customers through multiple channels, both online and offline. The experience across channels is not seamless and integrated since multichannel strategies don’t necessarily prioritize consistency or integration between channels. What is multichannel? What is omnichannel?

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The Marketing Book Podcast: “B2B Social Selling Strategy” by Julie Atherton

The Forward Observer

B2B Social Selling Strategy: Connect with Customers, Build Relationships, and Drive Sales by Julie Atherton About the Book Social media, when deployed strategically and effectively in B2B channels, offers a uniquely personal long-term networking opportunity for sales teams and business professionals.

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Has Your Content Marketing Strategy Evolved?

Reader interactions based on content type. Digital content needs to be provided in various formats through multiple platforms and channels. How visuals add strength to your content strategy. Why social proof is important for B2B. Customer expectations have shifted. Get your content strategy up to speed today.

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Mobile Optimization by Channel: Key Tips for Reaching Your Customers

Trade Press Services

With over half of your audiences interacting with your content on mobile devices , mobile optimization is essential for providing a seamless and enjoyable user experience. Audiences expect digital interactions that are fast, functional and accessible. Here are tips for various marketing channels: 1. SMS: Brevity is key.

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Everything you need to know about Messaging for Pages

Oktopost

That is why we’re excited to share we’ve joined forces with LinkedIn to provide mutual Oktopost and LinkedIn customers the ability to channel messages directly from their LinkedIn Company Page into Oktopost’s Social Inbox. The longer a lead is left unattended, the colder it gets.

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Putting the Buyer Back Into Your B2B Marketing Strategy

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Research has shown that self-directed digital experiences are preferred by B2B buyers over vendor interactions. According to marketers, the top challenges are maximizing performance across channels and providing exceptional experiences.

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Omnichannel is Multichannel 2.0

With omnichannel marketing, brands take a consumer-centric approach in order to achieve consistent messaging across channels for a more-personal, cohesive experience. Download this guide and receive: An interactive flowchart to assess where you are in your omnichannel journey. Multichannel and omnichannel marketing are not the same.

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Loyalty Auctions: The Next Reward For B2B Markets

Auction techniques remain an inexpensive, highly interactive, fun and under-utilized method to recognize and reward your best customers while keeping them engaged. This technique is especially relevant in the B2B, channel or employee loyalty space because the universe of members is typically much smaller than a consumer program.

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The Art and Science of Explaining Your Product Strategy

Speaker: Jason Tanner, CEO of Applied Frameworks

Further, organizational leaders, channel partners, customers, and other stakeholders also require transparency to align efforts in support of the product strategy. During this interactive session, you will learn how to: Identify the elements of product strategy. Apply frameworks to define product strategy.