Tony Zambito

NOVEMBER 1, 2010

These monumental shifts occurring are calling for organizations to think differently and to design buyer experiences that create long-term buyer retention and buyer loyalty.     In the Buyer Experience Innovation framework, the design of buyer experiences is one of its most important elements. 

Design 100

Design Buyer Personas B2B Thought Leadership Lead Ranking 100

Martech Advisor

SEPTEMBER 26, 2019

It’s a fact we all acknowledge and one that has become exponentially complex in today’s digital economy as we engage with our customers across hundreds of channels, devices, and interactions. Successful brands integrate experimentation throughout the entire business to ensure they maximize every digital interaction.

Click Rate 69

Click Rate Work Management Conference Correlation 69

Martech Advisor

DECEMBER 23, 2019

Managing customer data in a manner that enables the delivery of personalized content and services, as well as high standards of experience across all touchpoints, became more important than ever in the past year. Leanplum and Tealium came together to provide seamless experiences across mobile, web, and physical channels.

Marketing Budget 56

Marketing Budget Marketing AI Marketing Management Amazon 56

Attendify

JANUARY 8, 2020

Internal events — including onboarding programs, career development sessions, sales and product meetings, and company celebrations — are the perfect vehicles for uniting employees around a core mission and inspiring organizational loyalty. These are all metrics you can track via a complete event technology tool.

Peer-to-peer 45

Peer-to-peer Work Management Social Networks Training 45

Salesforce Marketing Cloud

APRIL 16, 2024

A contact center experience includes all touchpoints a customer encounters while engaging with your service team. An efficient, personalized experience can cement customer loyalty and foster future business opportunities. In fact, our research finds that poor service is the #1 reason consumers stop purchasing from a company.

Contacts 52

Contacts Customer Satisfaction Lead Ranking Lead Scoring 52

Single Grain

APRIL 3, 2023

You can also interact with your audience more personally through post shares, comments and likes in a way that will see the humans behind your brand. You can follow competitor brands on social platforms to stay tuned in to their strategies, ways of interacting with their audience and the content they post.

Paid Content 98

Paid Content Social Media Advertisements Advertising 98

Salesforce Marketing Cloud

FEBRUARY 4, 2022

Every interaction with your brand is an opportunity for a customer-centric experience that builds trust and long-term brand loyalty. It means offering greater personalization and more highly valued, connected experiences across all channels. Learn how to set a course for long-term trust and brand loyalty.

Marketing AI 98

Marketing AI Work Management Marketing Management Amazon 98

Sharpspring

APRIL 30, 2020

With customer expectations for seamless service in the digital age continuing to rise, how can you ensure that you’re offering the best possible experience on every channel? In a recent study of 46,000 shoppers at a major retail brand, it was revealed that 73% of shoppers used multiple channels during their typical purchase.

Paid Content 66

Paid Content Ideal Customer Profiles Ad Building Marketing Automation Services 66

Oktopost

JUNE 9, 2020

Social networks tend to prioritize meaningful interactions between people over branded content which doesn’t spark back and forth conversations. They are also more likely to earn the loyalty and trust of prospects, which helps solidify the relationship. There is a direct correlation between employee advocacy and employee engagement.

Sales Management 144

Sales Management Practices Best Practices B2B 144

Martech

AUGUST 29, 2022

With so many B2C and B2B purchase journeys passing through digital touchpoints, there have never been greater opportunities to collect customer data at an enormous scale. Additionally, you can connect marketing campaigns with website traffic and other metrics to understand how different strategies and channels affect customer behavior.

Marketing AI 115

Marketing AI Marketing Analytics Tools Lead Ranking Cost per Lead 115

TrustRadius Marketing

NOVEMBER 2, 2022

Webex Meetings is presented as an engaging, inclusive and intelligent video conferencing solution for the modern workforce that aims to: Make meetings interactive and engaging. Make collaboration more interactive and engaging. Interactive Voice Response (IVR). Interaction Channels. Interaction Analytics.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Martech Advisor

OCTOBER 14, 2019

Customer experience (cx) is defined as the overall experience of a customer with a company or brand, which includes all points of interactions in a customer’s life cycle, from discovery and purchase to post-sales experience. So what are customer experience touchpoints? Table of Content. What is Customer Experience (CX)?

Work Management 92

Work Management Marketing Management Design Examples 92

TrustRadius Marketing

NOVEMBER 2, 2022

Webex Meetings is presented as an engaging, inclusive and intelligent video conferencing solution for the modern workforce that aims to: Make meetings interactive and engaging. Make collaboration more interactive and engaging. Interactive Voice Response (IVR). Interaction Channels. Interaction Analytics.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

Webex Meetings is presented as an engaging, inclusive and intelligent video conferencing solution for the modern workforce that aims to: Make meetings interactive and engaging. Make collaboration more interactive and engaging. Interactive Voice Response (IVR). Interaction Channels. Interaction Analytics.

Enterprise Management 92

Enterprise Management Digital Asset Management Work Management Marketing Management 92

TrustRadius Marketing

NOVEMBER 2, 2022

Webex Meetings is presented as an engaging, inclusive and intelligent video conferencing solution for the modern workforce that aims to: Make meetings interactive and engaging. Make collaboration more interactive and engaging. Interactive Voice Response (IVR). Interaction Channels. Interaction Analytics.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52