Tony Zambito

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How B2B CMOs Can Achieve Customer-Centric Marketing With Buyer Personas

Tony Zambito

A recent survey by B2B Marketing, in conjunction with the UK-based agency Tomorrow People, indicated only 38% of marketers considered their content to be “very customer-centric.” Today, many are realizing to succeed in being relevant to buyers, this level of understanding is crucial. Many of which are inside-out versus outside-in.

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Reinvent B2B Sales With Buyer Personas

Tony Zambito

Without question, while B2B Marketing is focused on developing its new prominence in the early stages of the buying cycle via content strategy and content marketing, B2B Sales is caught flat-footed on how to adapt to changing buyer behaviors.    What do these new buying cycles look like? 

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Importance of Context to Understanding the New Social Buyer Persona

Tony Zambito

These strategy areas include content strategy, social marketing, marketing automation, social selling, demand generation, and buyer experience marketing.    We are interacting with buyers who are becoming more knowledgeable and sophisticated with each cycle of new technologies introduced.   Related articles. . 

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The 4 B’s of Buyer Experience Innovation (2nd Rendition)

Tony Zambito

.  Buyer Journey Mapping and Design, when conducted on the basis of qualitative research, can provide tremendous insight into not only the paths buyers take but also highlight the critical moments of truths that are relevant.    Buyer Experience Design. . 

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The Future of Buyer Personas is Social - Part 2

Tony Zambito

.  In part 2, I would like to offer perspectives on why the practice and process of buyer personas, as we’ve known them for the past decade, must undergo significant change to be relevant in the social age.    Without a doubt, we are seeing the most dramatic change in buyer behaviors since post World War II. 

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The Seven Phases of the Buyer Experience Journey

Tony Zambito

  Mapping the buyer journey provides a basis for making informed decisions on how to align strategies, structure, and go-to-market processes with enhanced relevancy to buyers.    Initiatives are often accompanied by buying strategies and policies.  Decision   Implement.   How? . 

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Future of Buyer Personas is Social - Part 3

Tony Zambito

.  In part 1 of this reflection on the future of buyer personas, I focused on some of the misconceptions about buyer personas and in part 2 , I offered perspectives on why changes were needed to be relevant to the social age.  From Content Presentation to Social Interaction.   Where did it go wayward? .