Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. In the later survey, 49% of consumers said they were buying less in-store and 34% were shopping more online. shopping behavior doubled between surveys on February 28 survey and March 17.
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