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Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

The build vs buy debate has existed as long as packaged software itself. That discussion, in turn, usually leads to a recommendation that companies build software which will create unique competitive advantage and otherwise buy when a satisfactory option exists. This work is the same whether you’re building or buying.

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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). One of the most common errors buyers make is not reading the terms of service (TOS) before buying. What is a CRM?

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5 Ways to Improve CRM Adoption

InsightSquared

There’s nothing worse than making a huge purchase, taking the bow off, and then having it fall short of your expectations. This is quite often the case with CRMs. CRMs are amazing tools, but they aren’t magicians, at least not initially. CRM adoption starts at the top. Talk about buyer’s remorse. I was dumbfounded.

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How to Use CRM Data for Content Marketing

ClearVoice

Customer relationship management (CRM) software has revolutionized how businesses interact with customers. At its core, a CRM system helps businesses manage customer data by centralizing it. This data can include contact information, purchase history, preferences, and customer behavior like email opens and clicks.

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What is Lead Scoring for Marketing and What Are the Benefits?

Act-On

You don’t want a demo of their software — you haven’t even had time to read their content yet. Lead scoring helps organizations move prospects along their buying journey in a structured, strategic way — which is especially helpful considering how complex buying journeys have become. Luckily for marketers, lead scoring exists.

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Automated Marketing: The Only Guide You’ll Ever Need

Marketing Insider Group

Image Source Key Takeaways: Automated marketing software lets you program and test marketing campaigns more easily than ever before. The software can also automate collecting data and sending out personalized campaigns. You could start by buying lead lists and sending automated marketing messages with generic templates.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

In our post on Customer Engagement Software for Small Businesses , we went over the main benefits you can expect from these platforms. These are key features for enterprises to look for in their customer engagement software. That’s where having a strong CRM tool comes in. Customer Relationship Management (CRM).