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Salesforce says an internal action caused service outage

Martech

There was a huge outage of Salesforce services today following an internal permission change. As a result, customers were not able to access services for several hours. This is about our public cloud access service,” Shanmugam Chinnasamy, SVP of Salesforce Sales Cloud Engineering, said during a video call with customers.

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Shifting from an Interruption to Permission Marketing Model

PureB2B

In 1999, Seth Godin introduced the concept of permission marketing, giving name to a radically different approach to the traditional “interruption marketing,” which was and remains a stalwart of the advertising world. What is permission marketing? What is interruption marketing?

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Win as One: The future of financial services teams 

Seismic

At Shift 2023, experts from our award-winning Professional Services team led breakout sessions designed to help our customers navigate complex enablement journeys. Our journey as a leader in the enablement space began over a decade ago, with financial services customers across banking, wealth management and insurance.

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Permission-Based Email Marketing: Everything You Need to Know

Optinmonster

Are you totally clear on the ins and outs of permission-based email marketing? That’s why, today, we’re going to tell you exactly what permission-based email marketing is and why it matters. That’s why, today, we’re going to tell you exactly what permission-based email marketing is and why it matters.

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Customer service tiers: What they are and how to create them

Sprout Social

One person, however, is frantically trying to figure out why they were overcharged by your business. If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. What are customer service tiers? Who are you prioritizing?

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5 Ways Service Businesses Can Use SMS for a Better Customer Experience

Biznology

Think that SMS is too invasive to use in your business? While sending special offers every month or quarter is acceptable with their permission, make sure they are on-board to receive occasional texts from you. And make sure you have their permission beforehand. Your customers are busy people. Think again!

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Five Uncommon Digital Marketing Tactics for Your Small Business

Webbiquity

Five little-used digital marketing techniques for your business. Not only does this cause lost profits if you run an ecommerce business, but also drains your customer support team. Time spent managing returns could have been spent on more positive tasks such as supporting customers who want to purchase your goods or services.