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6 Reasons to Unite Your Customer Service and Marketing on Social Media

Convince & Convert

For years, we’ve been told that silos between customer service and marketing are just facts of life–something to expect. Yet, REI’s customer service replies look like, feel like, and even using the same language as their other posts. Let’s explore six great benefits businesses reap when service and marketing unify on social.

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3 Steps Financial Services Marketers Need to Take in 2020

Brandpoint

As the business world continues to work its way through the effects of the coronavirus, savvy financial services providers are switching up their marketing strategies to reflect new priorities. Others may be adopted permanently as the business world adjusts to the “new normal” following the advent of COVID-19.

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By the numbers: Diversity and inclusion are good business

Martech

Inclusivity is a work environment where everyone is treated fairly and respectfully and has equal access to opportunities and resources. Business performance. Harvard Business Review ) 69% of brands with the most diversity and inclusion in their in ads saw an average stock gain of 44% in a seven-quarter period ending in 2019.

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Which social media platforms drive the most sales?

The Marketing Blender

Our Services. . See Our Work. . You know that social media is a powerful tool for promoting your business, but you might not know which platforms are the most effective at driving sales. 1 Facebook Ads. With over 2 billion active monthly users, Facebook is by far the largest social media platform. Who We Are. .

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A Marketplace Shift for B2B Leaders: Service is the New Sales

Martech Advisor

New research from Accenture Interactive has identified how B2B sellers who embrace an elevated standard of service can transform their business and overall buyer experiences. Buyers expect more from their business purchases than ever before. Today’s B2B marketplace has shifted significantly.

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The social media video statistics marketers need to know for 2022

Sprout Social

The sheer number of available formats and venues for social media video illustrates the point well (think TikTok, Instagram Reels and Facebook Stories, just to name a few). Anyone who’s scrolled through Facebook, Instagram or Twitter recently (let’s be honest, who hasn’t?) Facebook video statistics. Blood-sucking villains.

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The Top 3 Trends in Customer Service

Vidyard

To keep up, modern customer support teams are turning to social media, video, and service design for answers. The less work, the better, and that means more and more support traffic has been migrating onto social media and messaging platforms. “Self-service has the biggest impact when based on a win-win philosophy.

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