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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. An IBM study found that chatbots can help businesses reduce their customer service costs by as much as 30%. Reduced Human Touch : Business is conducted by people.

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Unlocking Business Insights: The Benefits of Working with a Power BI Consultant

Valasys

In today’s data-driven world, businesses are constantly seeking ways to harness the power of their data to make informed decisions and gain a competitive edge. Microsoft Power BI has emerged as a leading business intelligence tool, allowing organizations to visualize and analyze their data in meaningful ways.

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Can Small Businesses (Really) Use AI for Marketing?

Marketing Insider Group

Are you tired of spending countless hours manually creating content, following up with leads, and analyzing data for your small business marketing ? Have you thought about using AI for small business marketing to make your life a little easier? Here’s the scoop on AI for small business marketing. You’re not alone.

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AI Trends from 700+ Business Leaders Reveal Global Keys to Success

Salesforce Marketing Cloud

In January 2024, Salesforce commissioned Forrester Consulting to find answers to these gaps and more in the rapidly developing AI landscape. The research , conducted with 773 business leaders in 14 countries, sheds light on global business decision-makers’ mindsets around AI-powered CRM.

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Want To Be More Efficient and Productive? Automate More of Your Business

Salesforce Marketing Cloud

Imagine how much more productive and efficient you could be if you could take all of the repetitive, routine, manual work out of your day. Imagine if that kind of work were simply done for you, freeing you up for the value-added work that drives success for you, your business, and your customers. Automation for every team. Learn more.

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The Marketing Book Podcast: “Social Media Strategy” by Julie Atherton

The Forward Observer

Integrated marketing and PR strategies are a requirement for all businesses. Social Media Strategy delivers a long-term solution for maximizing social media-led business development. About the Author Julie is the founder of the social media transformation advisory and marketing consultancy Small Wonder.

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In this economy CMOs need to spend more on training, not tech

Martech

training opportunities and other ways to retain talent). That’s where the business’ focus on the workforce and training comes in. CMOs should invest in martech training. Many organizations have an opportunity to invest additional funds in martech training to drive better utilization and business value.

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