Marketing Interactions

article thumbnail

Why You Need to Revisit B2B Buyer Personas and ICPs

Marketing Interactions

Further, the downsides of regret are many, including slower buy cycles, frustrated teams, and lower retention or growth for those accounts. But an even bigger indication that your buyer personas may need a refresh is that Gartner also found that 67% of people involved in technology buying decisions are not in IT.

article thumbnail

The Destructive Lack of Commitment in B2B Marketing

Marketing Interactions

Change is normal for businesses — and not just at the beginning of the year, as the last two years demonstrated. And never forget that if your campaign is shorter than the buy cycle, you’re abandoning your buyer with a dead-end. But that means something will have to go to make room/budget for it. Quotas go up.

article thumbnail

B2B Marketers Go for a Win with Customer Retention

Marketing Interactions

Just as your marketing programs nurture net-new buyers across lengthy buying cycles, retention programs must kick in after onboarding and continue across the customer lifecycle. Another report finds improving CX is a top three objective as well as a top 3 challenge for B2B marketers.