What Works - What Doesn't

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5 ITSM hurdles and how to overcome them

What Works - What Doesn't

Doing too much too fast, under-communicating, failing to focus on the business… as with so many IT initiatives these common mistakes can undermine ITSM effectiveness. It extends beyond IT support or help desk to all the monitoring, management, and troubleshooting needed to consistently improve IT services to meet the needs of the business.

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Enough About Us! How to Tune Pitch Decks for the Reader

What Works - What Doesn't

Too often, what passes for differentiation is a generic statement of end results (“We deliver true enterprise-wide protection against the threats facing your business.”) Instead, press them for quotes that describe your differentiation and tie it back to business benefits. Differentiate Constantly. Bare lists of customer logos.

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Enterprise Architecture in the Agile Era: Less Policing, More Coaching

What Works - What Doesn't

Rather than spend months or years modeling and cataloguing a business’ technology and business processes in an often-futile attempt to enforce product standards, agile EA practitioners and vendors seek to work more closely with teams developing “products” such as applications for employees or customers.

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What's on CIO's Minds: Data, Governance and of Course AI

What Works - What Doesn't

MIT’s Sloan CIO Symposium always provides a strategic, high level overview of the business and technical challenges facing chief information officers. That means companies need a separate backup infrastructure to keep the business going in case their insurer turns their primary system into a virtual crime scene.

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Mine the Past for IT Thought Leadership

What Works - What Doesn't

What new approaches should be consider, such as considering security spending like insurance premiums – a cost of doing business that mitigates, rather than eliminates, risk? They don’t have to be 100 % right in every one of your criticisms (or praise) of a technology or a business trend or their predictions.

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3 Areas Where AIops Excels - and 2 Where It Still Falls Short

What Works - What Doesn't

But AIops efforts can fail if businesses don’t understand its limits. It is ideal, he says, for providing insights into IT issues among “the exponential growth of the complexity of our systems and services,” with virtualized elements that “may be there one second and may not be there another second.".

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Five Tips: Hiring Freelancers to Polish an RFP Response

What Works - What Doesn't

But I can’t tell you how much time I spend on projects fixing things like improper capitalization, names of business units (it is “life sciences” or “health sciences”) and the like rather than the higher level work they’re paying me for. Create a style guide for bids. Yes, this is about as exciting as it sounds.

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