3 Branded B2B News Services That Get It Right
MAY 13, 2016
This image-rich site features a smorgasbord of content about how technology is changing business and our way of life. The theme dovetails well with Cisco’s vision of a future in which all things and people are continuously connected and business moves at the speed of bits. K@W is like Harvard Business Review, but with a much better web presence. CMO.com. Knowledge@Wharton.
Not Dead Yet: Blogging’s Popularity Surges Among F500
JULY 19, 2013
Nora Ganim Barnes and her team at the Charlton College of Business Center for Marketing Research at the University of Massachusetts Dartmouth continue to produce some of the most consistent, rigorous and comprehensive research on social media adoption by both small and large businesses. There’s no fluff in the press release, so I’ll just excerpt it word for word. Charts.
8 Data Points about the Importance of Customer Experience
AUGUST 30, 2013
An Oracle survey of 1,342 senior-level executives from 18 countries earlier this year found that 97 % agree that delivering a great customer experience is critical to business advantage and results , and that the average potential revenue loss from failing in this area is 20% of annual revenue. How much does the market reward companies that deliver excellent customer experience? Consider
The Trouble with Klout
SEPTEMBER 6, 2011
Klout’s weaknesses have not stopped it from amassing an impressive list of more than 3,000 business customers and from being incorporated into popular applications like HootSuite as a standard metric. Estimating influence is a delicate balance of art and science. People are drawn to quantitative methods because scores are easy to understand. The more I look at it, the less I like it.
Study: How Much of Your Content Marketing Is Effective?
effective in measuring business results. only if the external publications are relevant to your business. content to business results. identified budget (34 percent), the inability to measure business. It will keep them busy for a while, but that’s. business content. Copyright © 2015 Contently. All rights reserved. Marketing is Effective? Introduction 4 II.
What a Hotel Manager Taught Me About the Future of Business
AUGUST 19, 2011
Scott Wright is the general manager of the Wyndham Wingate Hotel in Erlanger, KY, and in a 15-minute ride to the airport yesterday morning he taught me something about the future of business. The impact of open, online customer feedback on his business “is huge, Wright says over his shoulder. These forces will affect B2B and B2C businesses, nonprofits and government agencies.
Bidding Fond Farewell to BtoB Magazine
OCTOBER 3, 2013
If you want a top-notch business editor and writer who understands B2B markets, be sure to give John a call. The advertising market for business publications is in free fall, and since most of the magazine’s advertisers are themselves B2B media companies, BtoB has suffered along with everybody else. My association with BtoB began as a happy accident. Related articles.
As Business Goes Social, CIOs Sit on Sidelines
NOVEMBER 28, 2011
The disconnect between CIOs and the emerging world of social business became clear to me at a conference I attended about two years ago. technology that was revolutionizing the way business people communicate was being completely unused by the executives who manage technology in America’s largest corporations. It’s the very center of where business is going.
Five Often-Overlooked Reasons Senior Executives Should Use Social Media
FEBRUARY 10, 2016
That’s why the first few minutes of any meeting, even one with people we know very well, invariably consists of small talk about stuff that has nothing to do with business. Finding connection points with customers and prospects – Executives typically spend a lot of time meeting with customers and business partners. He’s reinforcing a relationship that matters to his business.
Skepticism on Gallup’s Gloomy Social Media Assessment
JUNE 26, 2014
Ask any hotel manager about the importance of reviews to business success and you’ll get an earful. TripAdvisor currently lists more than 150 million travel reviews on its site and Yelp has 57 million reviews of local businesses. Gallup asked 18,000 consumers about the influence of social media on their buying decisions. Sixty-two percent said social media has no influence at all.
I’m Quoted in HBR – Kinda. And Like Three Years Ago…
APRIL 4, 2013
The type is about as small as they could make it and the quote comes from 2007, but this research report does bear the Harvard Business Review logo, so I’m going with that. ” Social Media flagrant self-promotion Harvard Business Review The publication date is 2010, but I didn’t find out about it until just now. Thanks for my old pal John Dodge for pointing it out.
Evangelizing a Content Marketing Program
concrete business goals: — Ultimate Content Strategist Playbook: Content Road- map — Ultimate Content Strategist Playbook: Content Execu- tion — Ultimate Content Strategist Playbook: Growing Your. Content Marketing: When Figuring out if content marketing is right for your business. with deciding on what business goals. broader business goals. All rights reserved. brands.
What Makes a Good B2B Online Video
OCTOBER 10, 2012
Here are some of the most common fails I see with business videos in general: Long, monotonous monologues by talking heads. think business videos are becoming much more professional. shared some opinions with him, but why not share them with everybody else as well? I’d like to hear your answers to these questions, too. would add Cisco to that list. Google also does a great job.
How to Summarize Content for a Business Audience
AUGUST 1, 2013
In my previous post about How to Read and Summarize a 20-Page Research Report in 20 Minutes , I showed how to skim through a complex document and gather essential information to use in summarizing the material for a business audience. That makes it a good technique to use in business writing. This is just one of many ways to write a business summary, but it’s a reliable one.
What You Probably Didn’t Know About Editors
SEPTEMBER 17, 2014
People are taught from their earliest school days to equate length with gravity, so overwriting in the business world is epidemic. This morning I spent 45 minutes cutting an article by a technology marketer by one-third. When I finished, the piece was better than when I started. And that made me happy. love editing, and I’m not ashamed to admit it. The solution is better editing. Wrong.
How to Promote an Event with Social Media
APRIL 13, 2011
Focus speakers on writing about the topic of their presentations, not promoting their businesses. As a frequent speaker at events of all sizes, I’ve had a chance to observe some of the best practices conference organizers used to promote their events through social media. Events of all sizes. Set up a unique landing page for each event. Send visitors to a different landing page to register.
Content Marketing 2016: Staffing, Measurement, and Effectiveness
49 percent work across B2B and B2C businesses. could fuel better business results. business results, just 10 percent of respondents. content metrics and business results. BUSINESS RESULTS? 5% 25% 22% VERY. Copyright © 2015 Contently. All rights reserved. contently.comBy Jordan Teicher Content. Marketing. 2016 STAFFING, MEASUREMENT, AND. Introduction II. What paid.
Peer Reviews With a Difference
JUNE 3, 2014
Despite ongoing allegations that even the biggest customer review sites are routinely manipulated by businesses and their detractors, 85% of consumers in one recent survey said they consult online reviews for recommendations of local businesses at least occasionally. WhoDoYou assigns a rating score to some businesses, but the algorithm used to calculate it is secret and unclear.
How Much Should You Pay For Content?
JUNE 9, 2011
You’re better off investing in professional communicators and teaching them what they need to know about your business. You do not want to pay a freelancer to learn your business on the job. They’ll learn your business and require less hand-holding the longer you use them. My advice: don’t bother. What’s that going to cost you? Like most things in life, it depends. 10 per word.
My New Book, ‘Attack of the Customers,’ is now available
DECEMBER 18, 2012
One reason customer attacks have become so numerous in recent years is because businesses and government agencies have historically had such miserable customer service. Customers now complain so fluidly that the problem for many businesses is figuring out which gripes to take seriously. Eleven months later, Attack of the Customers on sale on Amazon ! Farming Out Customer Care.
15 Tips for Getting the Most From LinkedIn Groups
OCTOBER 11, 2012
For example, instead of saying, “This webinar on the benefits of platform as a service has particular relevance to business partners,” try “This webinar on the benefits of platform as a service looks interesting. I spend a lot of time in LinkedIn groups and have learned a bit about maximizing their potential as conversation-starters. Here are 15 of my favorite tips. Please add your own as comments. 1. Ask Ask Questions. The best way to provoke discussion on LinkedIn is to ask questions. Rather than sharing a link to an article, use it to kick off a discussion. Do you agree?”. link]. 2.
Advocate Marketing Creates B2B Relationships That Lasts A Lifetime
Business And Close Deals Referrals deliver higher-quality leads, references. service to your business goals -- is the best way. business-to-business (B2B) marketing tools, with social, mobile, and the steady move to. subscription-based business models making. B2B firms must continue to demonstrate value to customers to retain their business, and keeping.
The Other Social Network
MARCH 10, 2011
For business pros in industries like communications, manufacturing, retailing, financial services and even construction, LinkedIn groups are becoming vertical social networks in their own right. And they’re busy. Many of the questions posed within groups and in LinkedIn’s busy Answers section concern requests for expertise. Have you checked out LinkedIn lately?
Social Marketing Wisdom From a True Practitioner
JANUARY 24, 2013
Stand Out also has several excellent case studies from both B2C and B2B businesses that dramatize the advantages of engaging in conversation rather than spewing messages. Stand Out Social Marketing starts a little slow, but if you stick with it you’ll be rewarded with truly actionable insight that can help your whole company become more social. Mike Lewis manages to find one.
Social Marketing Hangover
JANUARY 6, 2011
The discipline will be better for the experience, but only after a lot of business people realize the ugly reality that this stuff is really difficult. little further exploration revealed that those expressing the greatest disappointment were using Twitter for business less than once a week. responded that no slight was intended. Blaming the Tools. Most of these initiatives will fail.
What Social Media Marketers Should and Shouldn’t Do
JUNE 18, 2013
These metrics should be meaningful to the business, not just page views and visits. You need a way to determine how your activity and social channels is translating into business results. Facebook is fun, LinkedIn is business, Twitter is rapid-fire news. 4. Finally, Constant Contact has used Facebook and Twitter to deliver a constant stream of useful information to its small-business clientele about how to better market their companies. What social network is right for your business? thought I’d share my responses here. These Don’t be silent.
Content Methodology: A Best Practices Report
they compete both against their business competitors and all content creators that vie. returns on business-related goals. have on myriad aspects of the business and driving the goals of specific divisions (e.g., business goals, such as “cost savings, risk. Business Goal Content Objectives KPIs Customer. to the larger business. Content. Methodology: A Best.
How B2B and B2C Marketing Are Different
JANUARY 20, 2011
My fourth book, Social Marketing to the Business Customer , came out this week. While the purpose of this e-mail is ultimately to convince you to buy it, I hope to also impart some insight I gained from immersing myself in business-to-business social marketing for six months. Bet the business” decisions. Business executives buy companies as much as they do products.
Facebook, LinkedIn and Twitter in Plain English
APRIL 18, 2012
Facebook is the overwhelming favorite of business-to-consumer companies because the action is free-wheeling and fun. I prepared summaries for my upcoming Search & Social Double Whammy seminar on May 2 in Burlington, MA describing the “big three” social networks: Facebook, LinkedIn and Twitter. My goal was to describe in plain English the way these networks provide value to their users and the metaphors they use for interaction. Perhaps you’ll find these basic explanations useful in some context. Facebook & LinkedIn. Good content sells itself.
How to Run a Great Dinner Meeting
APRIL 4, 2012
It was a great evening on several dimensions, but I particularly want to compliment Larry Weber (right) on the masterful way he ran the dinner. I’ve attended many a business dinner over the years and few have been as adroitly handled as this one. The meeting was hosted by Larry Weber , a local PR legend and founder of the company that became Weber Shandwick. Get a round table.
Facebook Tips for Midsize Businesses
OCTOBER 19, 2011
With Facebook presenting a tempting target of 800 million potential customers, small businesses are flocking to social network as a fast and easy way to generate business. The series is underwritten by IBM Midsize Business , but the content is entirely my own. Match the offer to the business. It’s not about the likes. Capture and communicate. Get people involved.
Staffing and Launching Your Content Marketing Program
brand publishers aren’t in the business of publishing. business. ULTIMATE CONTENT STRATEGIST PLAYBOOK CONTENTLY12 While the business goals of your content marketing efforts are import- ant—be it generating leads, sales, brand awareness, industry education, or, more likely, some combination of initiatives—we find it extremely. We do have clear business goals for The Content.
I’ve Been Writing A Lot Lately, Just Not Here
DECEMBER 12, 2013
Brian Solis (right) is one of the most consistently provocative and perceptive analysts in the world of new media and social business. He believes few CEOs know how dramatically their businesses will change as a result of customer empowerment. And he thinks any business can enchant its customers. But my blog is still my home base. Photo credit: Scott Beale). Short on content?
IBM’s Beck: Social Business is About Enablement, Not Control
APRIL 24, 2012
Social business isn’t about tools and promises. IBM started with that simple premise when it tackled the task of convincing its sales and marketing people to adopt a new way of doing business. The challenge was to make social business a win for the people doing the selling. In contrast, a social business approach has marketing organizations getting to know customers.
Industrial Age Thinking Thwarts Potential of Internal Social Nets
FEBRUARY 14, 2012
He asked my business unit to build a computer lab that employees could use at any time to play and experiment. For example, a sales rep trying to close a deal with a German company can discover an accounting employee who speaks fluent German and leverage that person’s skill to help get the business. There was even a NeXT machine. None of the executives used the lab themselves.
B2B Blogging Gets Publishing Discipline
MARCH 24, 2011
The Internet has obliterated barriers to entry in publishing and smart marketers are realizing that, with persistence and a good keyword strategy, they can beat the top business publications in search results. I’ve spent some time over the last week judging the finalists in BtoB magazine’s annual social media awards. 27 of the PDF). That’s another great idea. Holy cow!
B2B Marketing Trends for 2016
better job of linking their efforts to measurable business results. Demonstrate business results: the challenge to tie marketing efforts to measurable business results (e.g., Encourage employee advocacy: a business's employees are (or at least should be) natural brand advocates. What are the business and. my business deliver upon them? B2B Marketing.
Tips for Building a Quality Twitter Following
JANUARY 13, 2012
The only exception to the courtesy rule is when I’ve been treated poorly by a business or institution. I breached the 10,000-follower mark on Twitter yesterday. marked this milestone quietly because I’m not big on numbers games and have been outspoken against counting success solely in terms of fans and followers. Nevertheless, I have to admit to taking some pride in this number because of the way I reached it. have never played games to run up my follower count and I only tweet about stuff that interests me. When I publish something, others help me promote it.
Book Review: Tales From a Veteran Blogger
APRIL 10, 2013
Brill was a longtime product manager for IBM’s Social Business products, where he fought an uphill and often public battle against Microsoft. For me, the benchmark of an enjoyable business book is storytelling, and Opting In has stories aplenty. Social media is about more than business, he emphasizes. Telling Stories. Ed Brill. Opening Up.
Recommended Reading – 7/9/15
JULY 9, 2015
Those translate into bonus views and business. . Ninja Guide to Content Creation: Top 10 Writing Tools – Content Marketing Institute. If you’ve ever experienced writers block, struggled to come up with a creative headline, fussed over keywords or just been out of ideas, then this post is well worth your time. Sounds simple, but if it is, then why do so few people do it? What 4.8
IDC Sees Massive Disruption From Industry’s Platform Shift
MARCH 13, 2012
The global IT industry is in the middle of an epic platform shift and the rules for survival in a market built on mobility, big data analytics, social business and cloud computing will be very different than those that applied to the previous client/server generation. Technology companies will need to overhaul their business models to accommodate these shifts. today to 82 cents.
Content Marketing Playbook: Strategy and Roadmap
to really lay out the business case behind GE, and we. group of people who are important to your business, using content to align with their interests at a high. battling with their direct business competitors for. ULTIMATE CONTENT STRATEGIST PLAYBOOK CONTENTLY1 The Ultimate Content Strategist. Playbook No. 2: Strategy and Roadmap Copyright © 2015 Contently. Introduction 3 II.
Live Blog: Lotusphere 2012 Opening Session
JANUARY 16, 2012
Fox’s brief speech isn’t very relevant to social business, but the audience receives him well. IBM’s Alistair Rennie kicks off the core session.There’s nothing new about social business, he says. IBM’s internal think tank, the Institute on Business Value, discovered that collective intelligence delivers three major benefits: Discover new ideas.