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| Page 1 of 4 | Previous | Next | CUSTOMER EXPERIENCE MATRIX OCTOBER 18, 2011 B2B and B2C Marketing Automation: Understanding the Differences Some B2C systems offer similar features and pricing with the same Software-as-a-Service business model. business marketing marketing automation system selection marketing database consumer marketingAs you might have guessed from my recent list of B2C marketing automation systems , I’ve recently been spending some time helping consumer marketers to select vendors. This is more a return than a departure: although I’ve written mostly about B2B systems for the past few years, my earlier work was largely in consumer marketing. This accounts for most of the work and most of the cost. | CUSTOMER EXPERIENCE MATRIX JUNE 10, 2009 QlikView 9.0 Reaches for Broader Business Intelligence Market QlikTech released version 9 of its QlikView business intelligence software today. These are critical as QlikView moves from being a departmental solution run primarily by business analysts to a mission-critical system backed by corporate IT. On the other hand, maybe QlikView is really moving to compete with traditional business intelligence tools like Cognos , Business Objects and MicroStrategy. Tags: qlikview business intelligence software qliktech in-memory database It's cool (or ‘qool’, if you must) but not so important in the grand scheme of things. | | | | | | | CUSTOMER EXPERIENCE MATRIX DECEMBER 20, 2012 Oracle Buys Eloqua: Winners and Losers for B2B Marketing Automation Indeed, the company says as much in its FAQ on the deal : “Oracle plans to integrate several of its key technology assets, such as Big Data and Business Intelligence, to deliver enhanced value to Eloqua’s products.” Small businesses in particular can expect little love from an Oracle-ized Eloqua. per share, which comes to $871 million. The stock had been hovering around $17.50 | CUSTOMER EXPERIENCE MATRIX FEBRUARY 12, 2013 Why Is B2B Marketing Automation Growing So Slowly? ve excluded business under $5 million revenue from this analysis because that’s a very different market. BuyerZone survey returned 13% usage, although it probably included mostly small businesses. ** Here's the Manta data if you want to play along at home. Let me start by saying that the 50% revenue increase I’m projecting for B2B marketing automation in 2013 is a very healthy one. | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 1, 2010 Hard Data to Justify Your Marketing Automation Investment Neolane “ Making the Business Case for Enterprise Marketing Software ”. This paper contains step-by-step instructions for building a business case and even a link to a slide deck you can use as a template. 150% MQLs to Sales Accepted Leads (SALs) nearly 75% 58% 29% SALs to Sales Qualified Leads (SQLs) nearly 61% 49% 24% SQLs to Closed Business 31% 23% 35% Incidentally, SiriusDecisions reported newer but very similar figures in the recent Neolane-sponsored Webinar 'Making the Business Case for Marketing Automation'. Here's a bunch. Statistics include: • 16.5% | CUSTOMER EXPERIENCE MATRIX DECEMBER 13, 2011 Marketing Automation Skills are Scarce: Strategies to Close the Gap As you might expect, this approach is most common among at the small business end of the marketing automation spectrum: Genoo , MakesBridge , and OfficeAutoPilot are good examples. The marketing automation industry continues to grow quickly, with many vendors announcing their client bases have more than doubled in 2011. Marketing automation vendors are painfully aware of these issues. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 28, 2011 List of Mid-Tier Business-to-Consumer Marketing Automation Systems Portrait Software – purchased by Pitney Bowes in July 2010 and now part of the Pitney Bowes Business Insight group, along with former MapInfo and Group 1 Software products. The world clearly has more B2B marketing automation vendors than it needs – my master list of demand generation products includes two dozen. By contrast, mid-tier consumer marketers often have a hard time finding good options. The major B2C marketing automation vendors -- IBM/Unica , Teradata/Aprimo , and SAS are more attuned to the enterprise market. Decision Software Inc. Only available as a service. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 1, 2012 New Marketing Automation Report: Venture Funding is Key to Success We classify industry vendors into four groups: - micro business vendors (Infusionsoft and OfficeAutoPilot) - HubSpot (a category of its own because it’s not quite standard marketing automation and is big enough to treat separately) - enterprise vendors (Neolane, Aprimo, Silverpop, and Oracle) - core B2B marketing automation (everybody else: Eloqua, Marketo, Pardot, Genius, Act-On, et, al.) The table below shows growth for the remaining groups: As you see, core vendors grew almost twice as fast as the micro- business group and considerably faster than HubSpot. Myth busted. MORE >> - Oracle Real-Time Decisions Empowers Business Users
These systems manage outbound campaigns and real-time interactions using a combination of business rules and predictive models. Oracle now sells it as a general purchase decision platform, positioned as one of its business intelligence and middleware products. The latest release changes this, introducing role-based security that allows different business users throughout an organization to control different functions. One of the few dependable rules in the software industry is that Suites Win. appear at a dizzying pace. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 4, 2011 More Systems for Business-to-Consumer Marketing Automation This uncovered several additional candidates for mid-tier business-to-consumer marketing automation. I spent yesterday prowling the exhibit hall at the Direct Marketing Association annual conference in Boston. ll list them here and also add them to my previous list of mid-tier marketing automation systems so that future visitors will find the complete set in one place. This products below are a somewhat arbitrary selection, since pretty much every printer, service bureau, and email provider has a list selection tool. Can be hosted by a service provider or run on-premise by the client. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2013 And Our Forecast of B2B Marketing Automation Revenue for 2013 is. Sector revenues: We aggregate the vendor-provided client counts by industry segment (micro business, small business, mid-size business, and large business), which we multiply by the estimated average selling price in each segment. I’ve just finished the latest update of our B2B Marketing Automation Vendor Selection Tool (VEST), available on the raabguide.com Web site. The VEST is our evaluation of industry vendors, aimed primarily at companies choosing a marketing automation system. ll get to the 2013 estimate in a bit. We use two methods: Vendor revenues. MORE >>
- Selligent Brings a New B2C Marketing Automation Option to the U.S. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 22, 2013
- Marketing Automation Vendors Added Webinars, Social Media, and Dynamic Content in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, FEBRUARY 5, 2012
- Beyond Marketing Automation: Building a Complete Marketing Infrastructure CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 21, 2011
- HubSpot's Strategy for Winning the Marketing Automation Horserace CUSTOMER EXPERIENCE MATRIX | SUNDAY, OCTOBER 2, 2011
- B2B Email Benchmarks: Answers Vary Widely CUSTOMER EXPERIENCE MATRIX | SUNDAY, APRIL 15, 2012
- Raab VEST Report: Testing Features, Data Quality and Content Management Still Lag in Marketing Automation Products CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 7, 2012
- HubSpot Expands Its Services But Stays Focused on Small Business CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 2, 2010
- Do Small Businesses Need Marketing Automation? CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 23, 2010
- Just How Scalable Is QlikTech? CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 27, 2007
- MakesBridge Offers Powerful Features to Small Business Marketers CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 26, 2011
- Genoo Adds SEO To Web Site Management and Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 10, 2012
- Infusionsoft: Impressive Marketing Power for a Very Low Price CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 12, 2009
- QlikView's New Release Focuses on Enterprise Deployment CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 6, 2010
- SQLStream Simplifies Event Stream Processing CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 29, 2009
- Silverpop Announces Universal Behaviors to Provide Better Cross Channel Customer Experience CUSTOMER EXPERIENCE MATRIX | MONDAY, MAY 20, 2013
- Marketo Spark Targets Small Business Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 11, 2011
- Low Cost Systems for Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009
- Raab Report: B2B Marketing Automation Revenues to Hit $525 Million in 2012 CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 31, 2012
- HubSpot Releases Social Inbox and Reveals So Much More CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 8, 2013
- Pegasystems Buys Chordiant to Help Coordinate Customer Treatment Decisions CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 18, 2010
- Best Practices for Marketing Automation and Demand Generation Campaigns CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 17, 2009
- Can CRM Add-Ons Replace Marketing Automation? CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 16, 2011
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- Marketing Automation Interfaces Need Radical Surgery CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 15, 2011
- Microsoft Buys Marketing Automation Vendor MarketingPilot: Start of Something Big? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 17, 2012
- B2B Marketing Automation Industry Size and Segments CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 12, 2011
- ExactTarget Acquires Pardot: Great Exit for Pardot, Questionable Future for ExactTarget CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 11, 2012
- Raab Report: Neolane, Aprimo, and Eloqua Rate Highest for Large Company B2B Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 23, 2012
- Nimble Adds Social Data to CRM CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 25, 2012
- The Seven Sins of Marketeing Automation System Selection CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 7, 2011
- Predictions for B2B Marketing in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, DECEMBER 12, 2010
- Adometry Combines Attribution with Optimization CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 11, 2013
- Net-Results Simplifies Demand Generation for Small Business CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 1, 2009
- Intuit Buys Small Business Local Marketing Vendor Demandforce: There's a New Gorilla in Town CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 2, 2012
- HubSpot Launches New Version to Deliver Better-Targeted Content CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 30, 2012
- Tableau Software Adds In-Memory Database Engine CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 7, 2010
- How Big Is the B2B Marketing Automation Industry? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 5, 2011
- B2B Marketing University: For Now, Marketing Automation and CRM Are Still Separate CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 5, 2009
- ExactTarget and Eloqua Stake Their Claim To Centralized Customer Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 29, 2011
- Dell To Resell Pardot Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 27, 2012
- SDL Buys Marketing Automation Vendor Alterian for $107 Million CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 6, 2011
- LeadForce1 Adds Mind Reading to Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 18, 2010
- Raab Report: OfficeAutoPilot, Infusionsoft and HubSpot Rate Highest in Marketing Automation for Very Small Business CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 21, 2012
- The Pond Just Got More Crowded: Google, Salesforce.com and Sequoia Invest in HubSpot CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 8, 2011
- Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 8, 2010
- Show Me the Numbers: Hard Data on Internet Use and Media Spend CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009
- Marketing Automation Beer Goggles: What I Think I Learned at Dreamforce CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 21, 2012
- Infusionsoft Gains $54 Million for Small Business Marketing Automation, Spends a Bunch on GroSocial CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 22, 2013
- 2010 Will Bring New Features to Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 7, 2010
- Lattice Engines Automates All Steps in Prospect Discovery CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013
- ReachForce Buys SetLogik: One-Stop-Shopping for B2B Marketing Data Plus Database CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 3, 2013
- Marketo Files for IPO: Will High Growth Outweigh High Losses? CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 2, 2013
- Are We Making Marketing Automation Harder Than Necessary? CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 4, 2011
- Three Ways to Dominate the Marketing Automation Industry CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 27, 2012
- Future of Marketing Automation: Grow or Die CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 18, 2012
- IBM Buys Unica: Will Acquisitions Now Shift to B2B Marketing Automation? CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 13, 2010
- Useful Tips from Inbound Marketing Summit and Hubspot User Group CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 20, 2011
- Dueling Strategies: Adobe and Oracle Take Opposite Paths to Customer Experience Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 22, 2011
- Oracle Integrates On Demand Marketing with On Demand CRM CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 2, 2011
- More on Marketo Financials: Despite Past Losses, Prospects Are Bright CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 19, 2010
- Ranking B2B Marketing Automation Vendors: Part 2 CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 28, 2010
- Why Put Another $25 Million Into Marketo? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 17, 2010
- Raab Report: Financial Comparison of B2B Marketing Automation Vendors CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 2, 2012
- Another Estimate of B2B Marketing Automation Revenue CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 11, 2011
- Spredfast Offers Systematic Management for Social Media Campaigns CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 14, 2009
- InfusionCon 2013: InfusionSoft Keeps Its Focus on Helping Entrepreneurs CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 1, 2013
- Constant Contact Adds Social CRM: Should Marketing Automation Vendors Be Worried? CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 17, 2011
- Marketing Automation Vendor Consolidation: Lessons from History CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 22, 2010
- Pirates, Train Wrecks, and Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 20, 2011
- Book Review: Adam Needles' Balancing the Demand Equation CUSTOMER EXPERIENCE MATRIX | SUNDAY, SEPTEMBER 18, 2011
- Dreamforce 2011: Salesforce.com Will Leave Marketing Automation Alone. But Revenue Performance Management Might Be Another Story. CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 2, 2011
- Genius.com Offers Free Edition: How Much Does It Lower True Cost of Entry? CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 12, 2010
- RedPoint Offers Broad, Deep B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 3, 2013
- Ranking B2B Marketing Automation Vendors: How I Built My Scores (part 1) CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 27, 2010
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- LeadLife Bundles Services with Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 7, 2011
- Pardot Stays Focused on Small and Mid-Size Clients CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 13, 2011
- Matching Social Media to Your Needs and Resources CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 12, 2010
- B2B Marketing Automation Vendor Comparison -- Here's a Sample CUSTOMER EXPERIENCE MATRIX | MONDAY, JANUARY 17, 2011
- Alterian Pushes Into Social Media Management with Techrigy Acquisition CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009
- 150+ Questions for Your Marketing Automation RFP CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 16, 2010
- ClickDimensions Offers Marketing Automation as a Microsoft CRM Add-on CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 14, 2011
- OneSource Survey: Salespeople Accept Value of Leads from Marketing CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 20, 2010
- Ranking B2B Marketing Automation Vendors: Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 29, 2010
- 5 Key Marketing Measures That Don't Include Revenue CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 23, 2012
- B2B Marketing Automation Report Is Now Available Online. Thanks, OfficeAutoPilot CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 29, 2011
- BI Vendor QlikTech Reveals QlikView Pricing: I Modestly Help to Clarify CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 7, 2012
- SiteCore Migrates from Web Content Management to Cross-Channel Customer Engagement CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 13, 2012
- I've Discovered a New Class of System: the Customer Data Platform. Causata Is An Example. CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 25, 2013
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