Customer Experience Matrix

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BlueVenn Bundles Omnichannel Journey Management, Personalization, and Single Customer View

Customer Experience Matrix

BlueVenn has only been active in the U.S. market only since March 2016, although many U.S. marketers will recall its previous incarnation as SmartFocus.* The company offers what it calls an omnichannel marketing platform that builds a unified customer database, manages marketing campaigns, and generates personalized Web and email messages.

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Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

Summary: Hubspot offers a bundle of Web traffic generation and lead management features in one low-cost package. Small businesses willing to invest some effort should be pleased with the results.

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Forecast: Self-Assembling Application Bundles Will Manage Customer Experience

Customer Experience Matrix

Services will be bundled into mega-services, simplifying user choice. Open APIs and interoperability will make it easy to add new services to the bundles. Business relationships need to be worked out between the individual services and the mega-bundles. Users won't need to purposely select them. More barriers down.

Bundling 120
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V12 Launchpad Combines Prospect Database with Outbound Campaigns

Customer Experience Matrix

Direct pricing starts at $50 per month for a bundle including 1,000 emails to V12-provided prospects. Launchpad is offered directly to marketers but is sold largely through resellers including MasterCard, US Bank, SwissRe, Gannett, and YP Direct. Those firms offer the system to their own clients as a service.

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LeadLife Bundles Services with Marketing Automation

Customer Experience Matrix

Probably more important, LeadLife has also bundled marketing services with its software. Bundled services are LeadLife’s solution to the skill gap that keeps so many companies from adopting marketing automation or using it fully. Other companies have taken a similar approach.

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Optify Lets Agencies Provide Small Business with Marketing Automation, Distributed Marketing, and Sales Enablement

Customer Experience Matrix

sales enablement: systems to share marketing information with sales ( Genius , SalesFusion , LeadFormix , RightOn Interactive , Optify) distributed marketing: systems shared between central marketing organizations and local branches, dealers, distributors, sales agents, etc.

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HiveFire Curata Cuts the Work in Content Aggregation

Customer Experience Matrix

This is another bundle of information that marketers and salespeople could use to understand visitor interests and to identify hot prospects. This is missing an obvious opportunity to capture more information about potential leads. subscriber behavior tracking.