Marketers At Risk of Losing Credibility Due to Poor Personalization
KoMarketing Associates
SEPTEMBER 22, 2021
Marketers have begun to shift their focus toward the personalization of their content. Now, new research suggests that they may need to tread carefully, as more customers shy away from inaccurate personalization. About 27% of customers typically call the business to explain the experience, while 26% unsubscribe from marketing emails.
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