build work 
Customer Experience Matrix
MARCH 3, 2009
Build a campaign as a list of stages. Users can build a simple campaign by defining a linear sequence of stages. As discussed in last Friday's post , I see this is one of two truly key features for making simple campaigns easy to build. one campaign directly sends leads to another campaign) or implicitly (i.e.,
Customer Experience Matrix
FEBRUARY 26, 2009
I’d already noticed that the simplicity-focused vendors ( Marketo , Infusionsoft , OfficeAutoPilot and, as of yesterday, Genius.com ) build their campaigns as a list of steps with no branching flows. (To As a reminder, I'm planning to build two usability scores, one for simple marketing programs and one for complex marketing programs.)
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Customer Experience Matrix
MARCH 2, 2009
Lacking the resources for a detailed user survey or hands-on scenario testing, I chose to build a checklist of functions that I believe correlate with usability. In working through the checklist items themselves, I quickly realized that some items apply to usability for both simple and complex campaigns.
Customer Experience Matrix
FEBRUARY 13, 2009
But it just doesn’t work that way. Of course, this means you have to know what those details are, which in turn requires still more preliminary work. The good news here is you’ll need to lay out those programs anyway once you start using the system, so this is just a matter of time-shifting the work rather than adding it.
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