Remove build help

Customer Experience Matrix

article thumbnail

Influitive Helps Marketers Build an Army of Advocates

Customer Experience Matrix

Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ).

article thumbnail

Advertisers Must Help Marketers To Build Relationships

Customer Experience Matrix

What media owners can do is to negotiate up front when they are giving advertisers the opportunity to start building the relationship. Really clever media owners would go a step further and make it easier for advertisers to build relationships, both by making more information available and by helping advertisers learn how to make use of it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Does CDP Need a New Definition?

Customer Experience Matrix

My definition had changed very little when we launched the CDP Institute in 2016, and has been the same ever since: “packaged software that builds a unified, persistent customer database accessible to other systems”. Focusing first on where the profiles reside should help buyers understand the most important choice they have to make.

article thumbnail

Where Do Low-Code and No-Code Fit in the Build vs Buy Debate?

Customer Experience Matrix

I thought it might be my imagination, but Google Trends confirms that “build vs buy” really is coming up more often these days that it had in recent years. It seemed that most organizations had accepted the default position of buying when possible and building only when necessary. It’s the core of the development process.

article thumbnail

Composable vs Packaged CDP: How Can We Help?

Customer Experience Matrix

“Composable CDP” has been consuming much attention at CDP Institute as we wrestle with how best to help buyers who are considering it as an option. The Institute published a Composable CDP Self-Assessment tool a few weeks ago, which gives a checklist of the functions required to replicate the profile-building capabilities of a standard CDP.

article thumbnail

Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

The build vs buy debate has existed as long as packaged software itself. That discussion, in turn, usually leads to a recommendation that companies build software which will create unique competitive advantage and otherwise buy when a satisfactory option exists. I’ve recently heard pro-build arguments that raise other valid issues.

article thumbnail

Why Are There So Many Types of Customer Data Platforms? It's Complicated.

Customer Experience Matrix

I spend much of my time these days trying to explain Customer Data Platforms to people who suspect a CDP could help them but lack clear understanding of exactly what a CDP can do. In particular, some systems are especially good at database building while others are good at analytics or personalization. Still disappointed?