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Marketing Interactions

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Why B2B Marketers are Critical to Revenue Operations

Marketing Interactions

But in a market driven by subscription business models, CS plays a key role in onboarding, retention, and expansion. Here are a few reasons why marketing deserves consideration, supported by research: 47% of CEOs say CMOs most critical role is to grow the business ( Boathouse CMO Insights ). Edelman/LinkedIn ).

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How Many B2B Buyer Personas Do You Need?

Marketing Interactions

While you can build as many personas as you like, there’s a point of no return that you should be careful not to cross. Which B2B Buyer Personas Should You Build? After all, the reason to develop personas in the first place is to build an engaged audience of potential prospects who can and are likely to become customers.

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Is Your B2B Content Creating a Sum of Knowledge?

Marketing Interactions

So, let’s define what a sum of knowledge means: A sum of knowledge is the heft and focus you put behind your content achieving a goal that drives a business objective. When content works together to build a sum of knowledge, each piece adds depth to, and expands, on the others. Build Customer Loyalty & Advocacy.

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Misconceptions About B2B Buyer Personas

Marketing Interactions

And shame on those who are building and promoting what I’ll just call fake personas. A half-hearted or misguided attempt to build buyer personas is not worth doing. I’ve been building B2B buyer personas since 2007 for my clients. Just forego the whole thing if you think there’s an easy button. Finally, A Persona is a Construct.

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Use B2B Buyer Persona Types for Ease and Effectiveness

Marketing Interactions

In a lot of the conversations I have with B2B marketers, many are overwhelmed when confronted with how to build truly actionable buyer personas. Building actionable personas takes a fair bit of time and effort. People are busy and you’re not their priority. It’s also because buying committees are expanding. But, does it need to?

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Marketers Need a Mindset Reset for B2B Personalization

Marketing Interactions

Despite marketers’ best intentions, nearly half say delivering personalized and relevant content is a top business challenge. Forrester Business Technographics® Marketing Survey, 2020). Salesforce’s State of the Connected Customer report finds 66% of business buyers expect vendors to personalize engagements to their needs.

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The Importance of Humanness in B2B Content Experiences

Marketing Interactions

What is it that puts the humanness in business experiences? The point is that to be more human—which results in building trust—requires that our audiences “feel” the experience is human—not that it actually is human-to-human. And the perception of humanness in B2B content you’re counting on to build trust evaporates.