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What Does Drift’s Re-Positioning as a “Buyer Engagement Platform” Mean for New and Existing Users?

ANNUITAS

The goal of this re-positioning is to be less about powering transactional conversations, and more about driving personalized experiences with the right people, in the right place, at the right time along the entirety of the customer lifecycle. This is a smart move for Drift.

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9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. They also streamline the customer journey with personalized assistance, improving customer satisfaction and reducing costs.

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Social Proof: Steph Smith on Intentionally Building a Personal Brand

Buffer

Social Proof is a series chronicling how ambitious individuals intentionally craft and grow their personal brands to inspire anyone hoping to do the same. For the second edition of Social Proof, we interview one of the prime examples of crafting a personal brand — Steph Smith.

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The 8 Best Books on Working from Home for Remote Work Employees

Hubspot

To learn how to conquer these challenges — plus many you haven't discovered yet — take a look at these books on remote work. Unlike many remote work books aimed at leaders and solopreneurs, Douglas, Gordon, and Webber focus on the front-line remote worker. I'd suggest other books, like Work-From-Home Hacks or the Holloway Guide.

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The Atlanta Go-to-Market Transformation Summit was a Huge Success… Now Off to Boston!

ANNUITAS

Our inaugural Go-to-Market Transformation Summit is officially in the books! Needles also highlighted the critical role that Conversation Track Architecture plays — creating a scalable basis for segmentation and personalization as we improve orchestration.

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Is Content Marketing the Right Choice for My Business?

Marketing Insider Group

And with more people online than ever before, a multi-channel content strategy is a must to capture the lion’s share of your target market. Content marketing works whether yours is a startup, a small-to-medium-sized business, or a multi-national enterprise. Content marketing checks off all three boxes. It’s not alone.

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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

This enables you to evaluate different CRM solutions without booking a demo or purchasing a subscription. Various factors can influence consumer behavior, including personal, cultural, social, and regional considerations. Establish a multi-channel communication approach. Create personalized and valuable experiences.

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