article thumbnail

9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. They also streamline the customer journey with personalized assistance, improving customer satisfaction and reducing costs.

article thumbnail

3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce Marketing Cloud

To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. A customer portal , a branded website customers log into to access personal information and complete actions related to their account.

Service 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

HubSpot’s June 2023 releases: The manager’s guide

Martech

Generating personalized sales emails from within HubSpot Sales Chrome Extension for Gmail. Generating outlines, introductions, and conclusions for blogs, websites, landing pages, knowledge base articles, and marketing email. Applying generative AI to minimize typos when creating sales emails on mobile devices (iOS only).

article thumbnail

HubSpot Product Update Roundup - April 2023

SmartBug Media

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

Hubspot 98
article thumbnail

Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? The idea came to me, as I was reading, that I could use the framework presented in the book to help develop analytical skills in my students and to help them to learn to construct knowledge from data by: learning how to collect relevant data. Blog Archive.

article thumbnail

Personal KM; KM Business Case; KM, culture and compromise; KM Books Wiki

Buzz Marketing for Technology

Weekly Knowledge Management blog by Stan Garfield. Personal KM; KM Business Case; KM, culture and compromise; KM Books Wiki. Weekly Knowledge Management Blog by Stan Garfield. KM Question, Blog, Link, and Book of the Week. [ Q: What is personal knowledge management? KM Book of the Week.

Wiki 100
article thumbnail

The Mets, Red Sox, New York Times and more in this week’s martech AI roundup

Martech

AI in Qualtrics ExperienceID can generate personalized responses based on a customer’s profile data. Qualtrics Automated Call Summaries automatically summarize calls and enable agents to instantly generate support tickets, send personalized follow-up emails, and create support knowledge base articles.