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Customer Experience Matrix

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

JULY 16, 2009

Current users probably track just a small number of individuals and cases, such as key bloggers and specific complaints that must be resolved. Results can be streamed to an external viewer as an RSS feed or presented in standard reports. Ramping from that to tracking millions of individuals is likely to uncover serious bottlenecks.

Marketing Management 120
Marketing Management Acquisitions Social Media Marketing Automation Services 120
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