Customer Experience Matrix

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

Current users probably track just a small number of individuals and cases, such as key bloggers and specific complaints that must be resolved. There's even a Google Maps mash-up to show author locations. The system starts with a list of article summaries, similar to a set of Google search results.

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Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors

Customer Experience Matrix

The blogger who called the Microsoft rumor “nonsense” suggested that Google is a more likely partner, basically as an anti- Apple move. That makes some sense, but Google already lives in the online marketing and advertising slice, so Adobe would just thicken their presence.