Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors
Customer Experience Matrix
OCTOBER 8, 2010
Systems can also be classified functionally as operational or analytical, and as dealing with online or offline activities. The blogger who called the Microsoft rumor “nonsense” suggested that Google is a more likely partner, basically as an anti- Apple move. So far so good. But a system's relation to customers is just one dimension.
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