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Five Signs You Aren’t Getting the Most Out of Your Chat Tool

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The usage of chat tools has increased by 67% from 2018 to 2020. Frustrations mount when you’ve implemented a chat tool on your site, but it’s considered to be “underperforming”. Underperformance happens when a chat tool is implemented without considering its full role in the customer journey.

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Salesloft’s Latest Release Focuses on Partner Ecosystem, Improved AI and a New Mobile App

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The company has grown from a simple ‘sales cadence’ and ABM tool for nurturing and building insights around buying committees into a more insight-driven workflow platform that aims to enable more right place, right time engagement for sellers and prospects. The Takeaway Tools like Salesoft can be blessings or a curse for sales teams.

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Ignite USA 2023 — A Glimpse of the Future for B2B Marketers

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By now, we’ve all heard how tools like ChatGPT can be used to create new content, such as blog posts, emails, and marketing materials. No surprise to anyone — one of the obvious hot topics at the event was generative AI for marketers. Another key trend featured front-and-center at the event was the importance of personalization.

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Integrating Live Chat into your Demand Marketing Strategy

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It does double duty, educating prospects while accelerating sales, and so the tool has grown in popularity over recent years. There are great chat best practices to follow that have been well documented by many, such as this best practice blog by Drift. Companies want to drive sales, so they add chat.

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Research Strongly Supports Shifting to a “Converged Growth,” B2B Go-to-Market Organizational Model, Led by a Chief Growth Officer

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My most recent blog posts have proposed a new approach for B2B go-to-market teams — a Converged Growth organizational model. Prophet / Altimeter : “Sales’ digital transformation will rely on new levels of trust among sales teams for the data and tools they use to navigate digital selling.

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The Growth Leader’s Guide to Embracing Strategic Demand Marketing

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If you fall into the latter group, I strongly suggest reading one of our most popular blog posts to find out if you’re committing random acts of marketing. Yes, these things are a component, but technology is a tool – not a strategy. Deciding on tactics is not a strategy and will not help you achieve growth goals.

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The End of Forms as We Know It

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While there is an obvious need to ask traditional BANT questions, as my colleague Stephanie Costa points out in another blog post it’s important to think: “how can we shift our language to make the conversation more meaningful? All-in-all, the tools in the marketplace to help you improve the customer experience are ever-evolving.