Social CRM: The Latest Evolution for Managing Customer Relationships
Adobe Experience Cloud Blog
JUNE 27, 2010
“Social CRM isn’t just about bolting on a new plug-in to your system like a new air foil on your minivan, but instead a new way of doing business,” Jeremiah Owyang wrote in a recent blog post on his Web Strategy blog. One very vital element of social CRM is social selling, which leverages Web 2.0
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