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Marketing Interactions

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How Marketers Can Help Reps Use Sales Content Effectively

Marketing Interactions

Most marketers treat content like a tactic, not a product offering. Content truly focused on what your buyers and customers need to know becomes integrated with your products—just represented by media that you create and publish. Just as your products continue to be viable year after year, so should your content that relates to them.

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B2B Marketers Go for a Win with Customer Retention

Marketing Interactions

Let’s assume your customers have successfully onboarded and are using your product – now what? Considering only 18% of companies rate their customer experience as excellent (best in class), improving retention programs can help you transform your customer relationships—and your revenue growth. The psychology is different.

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Use Questions as Your Framework for B2B Buyer Enablement

Marketing Interactions

Asking questions is the best way to gain deeper insights. From marketing to product to sales to customer success to UX designers, and more. Ask them to include the role of the person, industry, company, the related problem, and product along with the question. The best thing to look at is the “takeaway” from your answer.

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Use B2B Buyer Personas to Gain Consensus on Objectives

Marketing Interactions

For Product leaders it may mean speeding up release cycles to get new features/versions in market faster. For IT leaders, it may mean better integration that promotes employee efficiency and productivity. We’re still focused on our products and brands as the best option—for everyone who will listen.

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B2B Tech Marketers Make the Shift From Funnels to Lifecycles

Marketing Interactions

In this blog, I’ll cover best practices for B2B marketers to make the shift from funnels to lifecycles to increase ROI and help your customers stick with you for the long run. This is your opportunity to ensure that you’ve developed customer experiences that result in happy and productive customers. Expand Customer Relationships.

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Stop Asking B2B Buyers to Take Leaps of Faith with Content

Marketing Interactions

Sales says one thing, marketing messaging says another, and product marketing says something else. Producing a matrix based on the above can also serve as a helpful resource for your customer-facing teams that need to figure out what the next best content is for a buyer they’re engaging with.

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Buyer Context is the Key to Engagement

Marketing Interactions

We focus on how we think our products align to what our buyers need. Buyers don’t care about your products. We say something like, “productivity increased by 40%.” The best way I know to do this is to talk to your customers and document those insights based on problem-to-solution pathways. We “get” it. How was it proven?