| | | Customer Experience Matrix | | Best + Product | 138 articles |
| Page 1 of 2 | Previous | Next | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 3, 2012 Moving On: Lessons from the B2B Marketing Trenches Again, such comparisons are widely acknowledged as a best practice: my point here is they have immediate practical value, so they shouldn't just be relegated to the list of “nice but not necessary” things that no one ever quite gets around to doing. It was fun to work again as a hands-on marketer. Here are some insights based on the experience. lots of content. simplicity helps. Big mistake. | CUSTOMER EXPERIENCE MATRIX DECEMBER 20, 2012 Oracle Buys Eloqua: Winners and Losers for B2B Marketing Automation Oracle does have an existing B2B marketing automation product, based on the technology it acquired from Market2Lead in 2010. Oracle may also be gaining a more sophisticated “cloud native” platform, since other Oracle products grew largely from on-premise roots.** Oracle announced today that it has agreed to purchase B2B marketing automation leader Eloqua for $23.50 recently, so $23.50 | | | | | | | CUSTOMER EXPERIENCE MATRIX JANUARY 17, 2009 Best Practices for Marketing Automation and Demand Generation Campaigns The heart of my presentation on Wednesday ended up as a list of 37 “best practices” for marketing automation / demand generation programs. The best practices are organized around those steps. Best practices here involve the types of data, and, in particular, expanding beyond traditional sources. Best practices would link actual orders back to the individual leads, and do accurate customer data integration. For a bonus best practice, the system should choose the next question based on user-defined rules that select the most useful question for each individual. | CUSTOMER EXPERIENCE MATRIX MAY 22, 2013 Selligent Brings a New B2C Marketing Automation Option to the U.S. Since then, the number of independent B2C marketing automation vendors has actually dwindled** as major and not-so-major products were purchased by larger companies to bundle into integrated suites or just use internally. 'I’m writing this post on my old DOS-based WordPerfect software, to get in the proper mood for discussing business-to-consumer marketing automation.* market. | CUSTOMER EXPERIENCE MATRIX OCTOBER 2, 2011 HubSpot's Strategy for Winning the Marketing Automation Horserace Naturally, the conference also included public and private discussions of HubSpot itself, but I thought those were best shared in a separate post. The key initiatives here are a “platform” program and app store that allow HubSpot partners to sell products that integrate directly with HubSpot’s data and user interface, and a “services marketplace” that makes it easy to find vendors for marketing tasks such as program design and content creation. Expanding the product scope and its surrounding ecosystem will help, but others are doing the same. Here goes. What Does It Mean? | CUSTOMER EXPERIENCE MATRIX APRIL 15, 2012 B2B Email Benchmarks: Answers Vary Widely The best-in-class, average, and laggard classifications illustrate the huge gap between even average performers and best-in-class. But they only provide one category for B2B Products and Services, plus another for Business Publishing. This leads to different questions than I used to get, including the ever-popular “what’s a reasonable response rate for our emails?” Signup.to | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 12, 2009 Infusionsoft: Impressive Marketing Power for a Very Low Price This is why it’s hard to imagine that low-priced software can deliver similar performance to mainstream products. The company’s marketing is tightly targeted at very small businesses (under 25 employees) but its marketing features are competitive with demand generation products aimed at much larger firms. Of the other two, lead scoring is primitive at best (I only saw an ability to apply segment tags, which I suppose is all you really need; the company says lead scoring is available “but we don’t advertise it because we haven’t made it easy enough within the software yet”). MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009 Low Cost Systems for Demand Generation This is a bit perplexing, since those products are at the opposite ends of the spectrum: Marketo being relatively low cost / limited functionality / easier to learn, and Eloqua being higher cost / richer functionality / takes more training. But what really concerns me is that these people are apparently limiting their consideration to just those two products. do recognize that they are the best known vendors in the space (with apologies to Vtrenz , whose identity is somewhat blurred since its purchase by Silverpop ). Just kidding.or Click read my March 18 review.] MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 27, 2007 Just How Scalable Is QlikTech? The first thing I want to make clear is that QlikView is a wonderful product, so it would be a great pity if this discussion were to be taken as a criticism. Like any product, QlikView works within limits that must be understood to use it appropriately. find two fundamental benefits from the product. This is more a law of nature (there’s no free lunch) than a weakness in the product, but it does exist. Yes QlikView is a fabulous product. A few days ago, I replied to a question regarding QlikTech scalability. See What Makes QlikTech So Good? So far so good. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 17, 2007 Knotice Integrates Digital Channels: Too Much, Too Little, or Just Right? According to Brian, Knotice bases its claim on three capabilities: - users can create interactive campaigns in all four media from the same system - campaigns in all media access a shared customer profile - medium-specific message templates can draw on “medium-agnostic” components in a shared content repository This certainly gives Knotice greater breadth than products aimed at just one channel. In other words, this is yet another example of that familiar tension between integrated suites and best-of-breed specialists. Brian confirmed that this is their specialty. Time will tell MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 17, 2012 Microsoft Buys Marketing Automation Vendor MarketingPilot: Start of Something Big? MarketingPilot is best described as integrated marketing management for mid-tier companies. It’s no coincidence that MarketingPilot, like three of the five other deals I just listed, involves a B2C rather than B2B marketing automation product. The B2C products are generally built on a more powerful foundation than B2B systems, in terms of having a more flexible database structure, deeper marketing operations support, and more powerful analytics. Financial terms were not disclosed. I profiled them in a February 2011 post.) The acquisition is significant on several levels. MORE >>
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- The Seven Sins of Marketeing Automation System Selection CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 7, 2011
- KXEN Packages Automated Predictive Models within Salesforce Apps CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 2, 2012
- Picking Your Best Marketing Automation Vendor: One Size Won't Fit All CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 1, 2011
- Predictions for B2B Marketing in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, DECEMBER 12, 2010
- Lattice Engines Automates All Steps in Prospect Discovery CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013
- Future of Marketing Automation: Grow or Die CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 18, 2012
- Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 8, 2010
- 2010 Will Bring New Features to Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 7, 2010
- Show Me the Numbers: Hard Data on Internet Use and Media Spend CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009
- What Brain Research Teaches about Selecting Marketing Automation Software CUSTOMER EXPERIENCE MATRIX | SUNDAY, MAY 6, 2012
- Neolane Interaction Tightly Integrates Real-Time and Outbound Marketing Campaigns CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 31, 2013
- SiteCore Migrates from Web Content Management to Cross-Channel Customer Engagement CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 13, 2012
- I've Discovered a New Class of System: the Customer Data Platform. Causata Is An Example. CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 25, 2013
- [x+1] Origin Digital Marketing Hub Offers Cross-Channel Decision Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 28, 2012
- Pirates, Train Wrecks, and Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 20, 2011
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- LeadLife Bundles Services with Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 7, 2011
- Social and Mobile Features Head the List of New Marketing Automation Capabilities CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 4, 2012
- Ranking B2B Marketing Automation Vendors: Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 29, 2010
- Raab Report: Act-On, Eloqua, Pardot, and Marketo Vie to Lead in Mid-Size B2B Marketing Automation Segment CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 23, 2012
- Matching Social Media to Your Needs and Resources CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 12, 2010
- 150+ Questions for Your Marketing Automation RFP CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 16, 2010
- Infor Epiphany Marketing and Interaction Advisor: Good Examples of B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 18, 2012
- Raab Report: OfficeAutoPilot, Infusionsoft and HubSpot Rate Highest in Marketing Automation for Very Small Business CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 21, 2012
- B2B Marketing Automation Report Is Ready.My Web Site, Not So Much CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 26, 2011
- LoopFuse Offers Free Marketing Automation System: Another Step Towards Industry Consolidation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 30, 2010
- Infusionsoft Gains $54 Million for Small Business Marketing Automation, Spends a Bunch on GroSocial CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 22, 2013
- Can Old Database Marketers Learn Digital Tricks? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 2, 2010
- Infusionsoft Helps Clients Map Their Marketing Strategy CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 23, 2011
- Vendor Selection: Writing a Good Requirements Document CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- Net-Results Simplifies Demand Generation for Small Business CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 1, 2009
- Balihoo Offers "Local Marketing Automation" for Channel Partners CUSTOMER EXPERIENCE MATRIX | SUNDAY, FEBRUARY 26, 2012
- Marketing Automation Selection: Finding a Future-Safe Vendor CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 17, 2011
- B2B Marketing Automation Report Is Now Available Online. Thanks, OfficeAutoPilot CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 29, 2011
- Fractional Response Attribution is Worse Than Nothing CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 15, 2010
- eBay Offers $2.4 Billion for GSI Commerce: More Support for Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 29, 2011
- Active Conversion Offers Strong Lead Management and Leaves Out the Rest CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 20, 2009
- B2B Marfketing Automation Vendor Selection Tool: What’s Inside and Why CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 3, 2011
- Oracle Buys Market2Lead Intellectual Assets CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 25, 2010
- Using a Purchase Funnel to Measure Marketing Effectiveness: Better than Last-Click Attribution But Far From Perfect CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 9, 2010
- Argyle Social Helps to Track Social Media Results CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 20, 2011
- Case Study: Using a Scenario to Select Business Intelligence Software CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 8, 2010
- A Framework for Real Time Decision Management: How SAS RTDM Fits In CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 15, 2012
- VisualIQ Connects Attribution to Media Buys CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 21, 2013
- True Influence's LeadPAC Offers Pay-Per-Click Email. Think About It. CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 7, 2010
- Alsa Marketing Adds Multi-Language Capabilities to Low-Cost Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 19, 2010
- DIGIDAY:TARGET, or, Yogi Berra Meets Data in the Online World. CUSTOMER EXPERIENCE MATRIX | SUNDAY, MAY 15, 2011
- Marketo Sales Insight Expands Salesforce Access to Marketing Data CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 9, 2009
- Coremetrics Survey: Online Marketers Eager to Consolidate Data Across Channels CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 4, 2010
- Autonomy Promises to Automate Delivery of Tailored Marketing Messages CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 15, 2010
- 5 Steps to Marketing Measurement Maturity CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 12, 2009
- In Which, Dave Has a Bright Idea CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 27, 2006
- DecisionPower Offers Agent-Based Modeling for Marketers CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 3, 2006
- Vtrenz Gives a Solid Overview of Relationship Marketing CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 11, 2006
- Overcoming a Bad Customer Experience CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 17, 2006
- CSO Insights Study Favors On-Demand CRM CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 26, 2006
- Does Eloqua Compete with Aprimo and Unica? CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 30, 2006
- Innovative Systems Pushes Prototyping CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 6, 2006
- More Thoughts on Web Analytics CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 9, 2006
- Ion Group Survey Stresses Importance of Service CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 17, 2006
- 'Big Ideas' Must Be Rigorously Measured CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 20, 2006
- Sorting Out the Web Optimization Options CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 21, 2006
- Still More on Multi-Variate Testing (Really Pushing It for a Monday) CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 27, 2006
- Surado White Paper: Small Print, Big Heart CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 5, 2006
- Interactions are for Companies, Experiences are for Brands CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 7, 2006
- Making the Change to Customer Centricity CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 14, 2006
- Brands are Movie Stars, Companies Own the Theater CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 9, 2007
- Types of Lifetime Value Models Part 2 CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 16, 2007
- Aberdeen Report Cites Need for Customer Value Models CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 25, 2007
- Why RFPs Are Not Right for Everyone (and When You Still Need Them) CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 26, 2007
- Apple Chose Customer Experience Over Verizon for iPhone CUSTOMER EXPERIENCE MATRIX | MONDAY, JANUARY 29, 2007
- Return on Investment is Only Part of the Solution CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 5, 2007
- Uses of Lifetime Value - Part 2: Component Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 7, 2007
- JetBlue's Problems from a Customer Experience Management Perspective CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 21, 2007
- Anther Unforgivably Long Post on Lifetime Value CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 28, 2007
- Users Want Answers, Not Tools CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 1, 2007
- Building the One Big Button (Using LTV to Find Business Opportunities) – Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 7, 2007
- Building the One Big Button (Using LTV to Find Business Opportunities) – Part 4 CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 8, 2007
- Convincing Managers to Care about Customer Value Measures CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 9, 2007
- Is SiteSpect Really Better? How Would You Know? CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 15, 2007
- Proving the Value of Site Optimization CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 20, 2007
- Deltalytics' Lloyd Merriam Comments on LTV CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 2, 2007
- Channel-Specific Analytics Are Doomed: Doomed, I Tell You CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 5, 2007
- Mobile Marketing Systems Can't Stand Alone For Long CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 9, 2007
- Differences Among Mobile Marketing Systems CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 3, 2007
- Experian Buys Hitwise to Track Web Audiences CUSTOMER EXPERIENCE MATRIX | FRIDAY, APRIL 20, 2007
- Can LTV Really Replace Product-Based Metrics? CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 30, 2007
- More Thoughts On Measurements for Product Managers CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 1, 2007
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