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Customer Experience Matrix

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Best Practices for Marketing Automation and Demand Generation Campaigns

Customer Experience Matrix

The heart of my presentation on Wednesday ended up as a list of 37 “best practices” for marketing automation / demand generation programs. The best practices are organized around those steps. Best practices here involve the types of data, and, in particular, expanding beyond traditional sources. But I digress.

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2017 Retrospective: Things I Didn't Predict

Customer Experience Matrix

It’s not my favorite exercise: the best prediction is always that things will continue as they are, but what’s really interesting is change – and significant change is inherently unpredictable. See Martin Gurri’s The Revolt of the Public for by far the best explanation I’ve seen of how the Internet affects politics.)

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The World May Be Ending But, If Not: 3 Tips To Be a Better Marketer in 2017

Customer Experience Matrix

To take one example, the script says that wireless connections to automobiles were banned after "the Minneapolis Incident of 2018". If she isn’t, how can they effectively communicate? The winners will be companies who can guide consumers to enjoy experiences that are cost-effective to deliver. That could be quite a shock.

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New Frontiers in Data Driven Marketing

Customer Experience Matrix

Responsive design” addresses one piece of the problem, making it easy for the same Web content to render effectively on different devices. In fact, the technology in this area is probably ahead of marketers, who need to learn how to identify modeling opportunities, to structure programs to use models effectively, and to monitor model results.

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Still More on Multi-Variate Testing (Really Pushing It for a Monday)

Customer Experience Matrix

Of course, finding the best ways to segment a Web site’s visitors is a challenge in itself. For maximum effectiveness, the system should be able to set up different test plans for each segment. For example, different versions of the landing page may attract customers with different buying patterns.

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LucidEra Takes a Shot at On-Demand Analytics

Customer Experience Matrix

Rather, it sells preconfigured applications that use the platform for specific purposes including sales pipeline analysis, order analysis, and (just released) sales lead analysis. These are supported by standard connectors to Salesforce.com, NetSuite (where Rudin was an advisory board member) and Oracle Order Management.

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Deltalytics' Lloyd Merriam Comments on LTV

Customer Experience Matrix

For example, even if we can reasonably estimate that LTV has increased, say, 15% overall, how do we tie this increase back to a particular driver when, in fact, many may be at work? If we know that both are increasing, for example, it’s safe to say that the business is trending upwards. Lloyd Merriam lmerriam@deltalytics.com.