benchmark Youtube Related Topics 
Customer Experience Matrix
APRIL 24, 2014
Be that as it may, Godin or someone looking like him gave a keynote at the InfusionSoft ICON conference this week, and he observed you only see videos of bicycle crashes on YouTube, not videos of people riding along smoothly. This goes beyond making the system easy to use.
Customer Experience Matrix
DECEMBER 8, 2006
My initial benchmark, which I still think is a good one, is a cover on BusinessWeek. Should we even bother with YouTube? Dale Wolf’s comment on my Wednesday post suggests hopefully “it could be that CEM recognition is about to get its due” based on the increasing frequency of “customer experience manager” as a job title.
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