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Marketing Automation News from Dreamforce: B2B More Integrated, B2C Stays Separate

Customer Experience Matrix

I spent the early part of this week at ’s annual Dreamforce conference. In terms of infrastructure, Pardot will eventually work directly from the CRM data objects, rather than maintaining its own synchronized database. One part of the argument is that the platform itself lets small vendors break through the credibility and scalability barriers that have historically protected large enterprise software vendors. This means there will still be the familiar tendency for individual vendors to add more functions over time.

B2C 58

Hushly Helps Marketers Connect With Anonymous Web Site Visitors

Customer Experience Matrix

When this blog last left Geoff Rego in 2010 , he had just sold the assets of pioneering B2B marketing automation vendor Market2Lead to Oracle. Since then, he’s been gnawing at the bone of anonymous business leads, suspecting that there’s some way to gain value from people who are interested in a product but haven’t identified themselves to vendors. Rego has shown me a couple of approaches over the past few years, none of which quite worked out. Once a Hushly member has downloaded vendor content, vendors can send emails to the member via Hushly.

Sites 68

ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

This is based on Infusionsoft’s learning over the past ten years that the main barriers to success with its software are small businesses not knowing what to do with it and not seeing immediate value from the efforts. Although such work is in early stages at Infusionsoft, the product is being engineered to allow insertion of automated marketing features as these become available. Infusionsoft argues that their partner network is a competitive barrier that would be hard for another software vendor to overcome. Two other vendors also caught my eye. million $1.6

Marketo Conference: Small Changes, Big Picture

Customer Experience Matrix

Real Time Personalization already exists, obviously, and will remain a separate product that can work with any marketing automation system. This requires a large customer base, easy access by app developers, enough power to be useful, and a barrier that keeps the monopoly intact. Every major marketing automation vendor has tried to do the same. My main reaction was, what’s new?

eTrigue Puts a New Interface on Mature Marketing Automation Features

Customer Experience Matrix

Even if these vendors are right that complexity is the key barrier to adoption, there’s no business opportunity unless their systems are simpler. But pricing of DemandCenter is actually lower than most vendors in that segment, starting at $1,000 per month for a 10,000 name database. With mature features and a $1,000 per month starting price, the system is worth a look.

Using Big Data as Revenue Driver: Interview with’s Andy MacMillan

Modern B2B Marketing

All of this data along with company profiles is accessed in the cloud directly in Historically, access to data has been a barrier to running real-time analytics and empowering teams to take action. They used to connect the dots to the right vendors and improve sales and marketing effectiveness. Please provide a brief overview of your business.

Is the In-House B2B Marketing Department Going Away?

Everything Technology Marketing

The next phase I see is that SaaS vendors are partnering to provide end-to-end solutions that span multiple platforms so you can basically run all of your marketing automation in the cloud through a single interface ( is leading the way here with a myriad of 3rd party apps linked into the ecosystem that expand the value chain step by step).

NurtureHQ Offers "Dead Easy Marketing Automation". Is That Enough?

Customer Experience Matrix

New-ish marketing automation vendor NurtureHQ showed me its product recently. Other vendors have asked the same questions and reached the same conclusions. Even a system that could build programs just by reading marketers' minds wouldn’t work if those minds didn't know what they wanted in the first place. But vendors can't succeed if their clients fail – especially they rely on revenue from subscription renewals. To really ensure success, vendors must actively help their clients through training and, in some cases, services to do the work for them.

Social CRM - How some companies are using it.


The community would work in conjunction with existing self-service options, such as a support knowledge base and online chat, empowering Linksys customers to help themselves. After trying out other social CRM tools, Enterasys turned to’s Chatter. Bringing the user forum to a Twitter-like environment helped lower the barrier to entry for student users.

Sales 2.0: Sell Faster, Better, and Smarter

Modern B2B Marketing

They both brought great insight, sharing how people, process and technology all need to work together to achieve success.   Deliver results (Vendors and service providers.). Corporate collaboration with Chatter. Tweets to note from his session of note: milesaustin : Brett "Cloud computing ver 2 is all about about collaboration". InboundMarketer : Brett Queener, SVP Products at giving a demo on chatter (See it here: [link] pic: [link]. The Sales 2.0 The Basics of Sales 2.0. link]. Demand results of Sales 2.0