Forrester B2B Summit EMEA 2023: Focusing on Customer-First
Modern B2B
OCTOBER 20, 2023
For me, this is far from the consideration of most B2B marketers and something that’s critical to B2C… yet, highly lucrative when it comes to long term growth. Whether it’s website experience, post-sales journey, customer onboarding or renewal, every touchpoint needs consideration from the customer’s perspective.
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