New Forrester Research: B2B Should Use B2C Customer Loyalty Principles
Influitive
APRIL 22, 2015
For years, B2B marketers have largely viewed B2C loyalty tactics as irrelevant in their space. That’s why B2B marketers can’t afford to overlook the opportunity to learn from their B2C counterparts, who are experts at driving customer loyalty. Forrester’s recommendation: Extend and elevate your existing retention efforts.
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