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Forrester B2C commerce suites: What made the winners stand out

ClickZ

Forrester evaluated and scored the top 11 B2C commerce suites in late 2018 in their Forrester Wave report. SAP’s full-featured suite has a 50/50 revenue split between B2B and B2C clients, and “is equally adept at both,” Forrester writes. Of those, SAP and Salesforce led the pack.

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How Younger Generations are Disrupting B2B Buying

Zoominfo

A recent Forrester report found that Millennials and Gen Z make up 64% of business buyers. Forrester data shows that these generations prefer getting their information from websites, forums, and message boards over the in-person peer conversations of older generations. They are also quicker to voice their dissatisfaction.

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Death of a Salesman? Forrester says Yes.

The ROI Guy

At the Forrester’s Sales Enablement Forum last week, a study by Andy Hoar, Principal Analyst at Forrester was revealed showcasing this 22% expected decline over the next five years. A Forrester survey of 250 B2B Buyers reveals that it’s not just B2C purchases that have moved online. So what can you do about the shift?

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The B2B customer journey is set on a digital track

Martech

To confirm that our perception is well-founded, we turned to John Bruno, VP strategy at PROS, the AI-powered platform that helps major brands price, configure and sell products and services. Bruno previously spent almost five years at Forrester on the sales technology and B2B e-commerce beat. “I This isn’t new.

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How to simultaneously attract new prospects and retain loyal customers

Biznology

If they chose you above a competitor because you provided a higher-value service or product, don’t use a price reduction tactic to entice them to renew their contract or purchase additional products. Instead, figure out how you can provide their business even more value for a fair price. I recommend giving it a read.).

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5 Tips for Effective Cross-Sell and Upsell Campaigns

ClickDimensions

This finding from Forrester is particularly important to organizations since the onset of the pandemic. With budgets tightening for B2B and B2C purchasers around the globe, customer retention is critical. Did you know that it costs a business five times more to acquire new customers than it does to keep current ones?

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B2C Marketers are Feeling Greater Pressure When It Comes to Customer Acquisition

Porch Group Media

B2C Marketers are Feeling Greater Pressure When It Comes to Customer Acquisition. 61% of respondents say they regularly use universal price discounting as a customer acquisition tool. Forrester). According to the research, 23% of respondents cited differentiating from competitors as the biggest challenge. return on spend, and 1.6x