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Forrester Report: AI Will Enable B2B Marketers To Deliver Customer-Driven Engagement At Scale

PathFactory

That’s the question at the heart of an October 2018 report by Forrester: AI Will Enable B2B Marketers To Deliver Customer-Driven Engagement At Scale. Forrester defines AI as “the umbrella term for a variety of techniques and technologies for collecting, applying self-learning statistical techniques to, and acting on data.”

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The B2B customer journey is set on a digital track

Martech

Bruno previously spent almost five years at Forrester on the sales technology and B2B e-commerce beat. “I But now that information is more readily available, you’re no longer in control of that power dynamic — the customer is, and they can make more educated decisions.” This isn’t new.

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5 Tips for Effective Cross-Sell and Upsell Campaigns

ClickDimensions

This finding from Forrester is particularly important to organizations since the onset of the pandemic. With budgets tightening for B2B and B2C purchasers around the globe, customer retention is critical. Did you know that it costs a business five times more to acquire new customers than it does to keep current ones?

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6 B2B Lead Generation Strategies to follow in 2022

Only B2B

Before making a purchase decision, 74% of business purchasers conduct research online, says Forrester. Customers have always been at the centre of B2C marketing. B2B marketers now have to copy this strategy from B2C marketers. According to a 2020 McKinsey research , 90% of B2B sales have switched to digital channels.

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The Best of B2B Marketing Exchange: 8 B2BMX 2023 Highlights to Watch This Year

Content4Demand

Phyllis Davidson, VP, Principal Analyst, Content Strategy and Operations at Forrester will discuss how to achieve results by loosening the reins and allowing these technologies to work. Holly Celeste Fisk Holly Celeste Fisk is an accomplished marketing pro with 20+ years of experience in B2B and B2C. Wednesday, March 1, 10:45 a.m.

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Intelligent, AI-Driven Content and Automation is the Future of B2B Digital Marketing

PathFactory

We are in the midst of a transformative change in B2B buying, accelerated by the pandemic and enabled by new artificial intelligence and machine learning tools, that are fundamentally changing B2B digital marketing to provide for more self-service and education at every stage in the buying journey. B2B buyers want a B2C experience.

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The social media video statistics marketers need to know for 2022

Sprout Social

35% of all North American B2C marketers use live video. — Forrester (@forrester) October 27, 2021. Of course, your brand’s specific mix of entertaining, educational and product-centric content will depend largely on your industry’s standards and your audience’s preferences.