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The customer data platform market

Martech

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research.

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Measuring Customer Experience for B2B Marketers

Oktopost

It is what the customer gets out of it. ” According to research in 2020, customer experience has now overtaken product and price as the key differentiator between brands. B2B organizations often are remiss in remembering B2B buyers are just B2C consumers wearing a different hat. What is Customer Experience (CX)?

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15 cutting-edge tools every B2B marketer should know

Martech

Which are best for my industry and for my customers? It enables a real 360-degree view of the customer across first-, second- and third-party data. Widely used by publishers and event organizers, it will work well in tech and industrial categories. And so many choices out there. Which products are best suited to the B2B world?

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6 B2B Lead Generation Strategies to follow in 2022

Only B2B

Before making a purchase decision, 74% of business purchasers conduct research online, says Forrester. As a result, the pandemic has altered how B2B organizations will operate, promote, and think about their customers. During this time, not only have company customers learnt to spend wisely, but the whole buying generation has evolved.

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Social media in B2B: from platforms to content… Ten years later.

Exo B2B

Is social media more of a B2C business? – B2B companies were more likely to exploit social media marketing opportunities than B2C companies. – B2B companies were much more active than B2C companies, in terms of the marketing initiatives they put forward in social networks. Channels, strategies and content.

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Is Predictive Marketing Now Mainstream?

Kabbage

This was originally published on Medium. At the time there wasn’t a term for these components, but in Gartner’s recent report on the Hype Cycle for Customer Analytic Applications and Forrester’s TechRadar on B2B Marketing Technologies, the banner of “Predictive Marketing” encapsulates these three use cases.

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Content + Intent Data: Informing Content Based on Interest

Content4Demand

Intent can also help identify accounts in a buying process that are not in a defined Ideal Customer Profile. Publishers who have content they own (G2, TechTarget) would be examples of opted-in of use of content. Although there are few B2B statistics published in this area, B2C companies have a similar struggle with personalization.