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How Personalized Brand Experiences Help Drive Customer Loyalty

Webbiquity

A McKinsey report notes that 71% of customers expect brand personalization and 76% get frustrated if it’s not provided. Image credit: cottonbro studio on Pexels B2C brands (and B2B companies increasingly, as well) focus on personalizing their services to build recognition in a cutthroat market.

Loyalty 257
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The Future of B2B eCommerce Marketing Trends

Webbiquity

While B2B vendors were initially slower to embrace eCommerce than consumer marketers, B2C actually represents a much smaller share of total online sales today. Image credit: John Schnobrich on Unsplash According to Shopify , “Revenue from online B2C transactions in the US reached $875 billion in 2022.

eCommerce 272
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B2B vs B2C Marketing: 10 Key Differences Every Marketer Should Know

Webbiquity

Business-to-business (B2B) and business-to-consumer (B2C) marketing are two distinct types of marketing strategies with different focuses. B2B is focused on developing relationships between businesses, while B2C is focused on connecting directly with end consumers. 10 Key Differences Between B2B and B2C Marketing 1.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

On the surface, much of these product announcements seem aimed at B2C GTM teams and general retailers. The tool uses generative AI-powered natural language prompts to design, build, and customize ecommerce sites and pages more quickly. GTM Implications The obvious benefit for B2C/retail GTM use cases is clear.

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Maximizing Marketing Efforts: Benefits of Personalizing Online Experience

Speaker: Kate Marx, VP of State Street Global Advisors; Tara Quehl, Marketing Director at Demandbase; Lee Zucker, Global Head of GTM & Revenue Strategy at Drift

The world of financial services is shifting as clients demand online experiences that feel similar to those in B2C. By personalizing your client’s online experience, your firm can build more trust and value into every interaction. What’s the key to meeting their expectations? Humanizing their experience on your website.

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Why personalization in B2B e-commerce works and how your business can benefit

Sana Commerce

Personalized marketing in B2B e-commerce is a great way to maintain these business relationships by treating your buyers as individuals online — just as you would offline. Personalization is great for the buyer because it improves the buying experience and overall convenience for your client. Why do users respond to personalization?

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Ethics in B2B Digital Personalization – Is it Possible?

ANNUITAS

I personally remember thinking the business model didn’t make sense, and as a marketer focused on B2B, I struggled to make the connection between the seemingly selfless intent of the platforms and the needs or desires of my clients. I’ve written dissertations on the value of “database marketing” and “personalization”.

Ethics 130
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How to Improve Demand Generation with Empathy

Speaker: Brian Carroll, CEO & Founder of markempa

However, we can get so caught up in our ABM strategies, systems, tools, and investments that we lose sight of building deep empathy for the people in the accounts. B2B sales are way more emotional than B2C because people’s careers are on the line. But connecting with and converting buyers has never been more challenging.