Spredfast Offers Systematic Management for Social Media Campaigns
Customer Experience Matrix
DECEMBER 14, 2009
But a recent eMarketer article B2B Marketers to Increase Social Spend cited two surveys that showed this is also a matter of policy. True listening ranked fifth in the Visible Technologies/SiriusDecision survey (“monitor and respond” at 14%), and third in the B2B Magazine survey (“customer feedback” at 46%).
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